Overall sentiment across the reviews for The Preserve of Roseville is strongly mixed, with a clear split between many positive impressions of the physical community and recent improvements under new leadership versus persistent and recurring operational, staffing, regulatory, and financial concerns. The facility repeatedly earns praise for its building, location, apartment design, and amenities: reviewers consistently describe a beautiful, modern facility set beside a nature preserve with walking trails, scenic views, large and attractive apartments (many with in-unit washers/dryers and decks), well-maintained common spaces, and pleasant outdoor gardens. For many prospective residents and visitors, first impressions and tours are highly positive — the community looks new, clean, light-filled, and thoughtfully designed, and the social/community life, when staffed and running, can be lively and engaging.
Facilities and amenities are among the strongest and most consistently praised aspects. Multiple reviewers called out the building’s architecture, nature-facing decks, underground parking, music and activity rooms, and the feeling of a bright, homelike environment. Activities programming also receives frequent commendation: residents and families reported a variety of offerings (outings, card games, memory activities, fitness classes like chair yoga, and social events) and named staff such as a dedicated memory-care activities director. Several reviewers noted that these programs contributed to a strong sense of community and improved quality of life for residents.
Dining and culinary experience show a pattern of improvement but also inconsistency. Historically, numerous reviewers complained of inconsistent food quality, cold meals, and even running out of food at mealtimes. However, multiple later reviews and specific mentions of a newly hired Executive Chef who cooks from scratch indicate a noticeable upgrade in dining for many residents: these later comments include praise for robust dining, chef-prepared meals, and residents enjoying the food. The dining picture remains mixed overall — while many recent accounts are positive, earlier and some continuing critiques of inconsistent or marginal nutrition remain part of the record.
Staffing, care quality, and clinical operations are the most contentious and risk-laden themes. A large set of reviews report chronic understaffing (registered nurses, resident assistants, front desk, and housekeeping), frequent turnover, and gaps in coverage that have direct effects on resident care: delayed assistance responses, long intervals between basic care tasks (examples include extended gaps between baths), and concerns about medication handling and hospice deliveries. Positive counterpoints exist: many reviews single out specific caregivers, nurses, or new staff who are compassionate, attentive, and competent; several reviews describe turnaround under newly hired clinical leadership (a Director of Nursing with a clinical background) and new caregiving hires. Nevertheless, the persistence of staffing shortages and RN/RA turnover remains a dominant negative and is repeatedly cited as making the facility inconsistent and sometimes unsafe.
Management, ownership, and regulatory/financial issues form a recurring and serious strand of concern. Multiple reviewers reported frequent management changes (several changes since 2020 and a new management team in spring 2024), licensure lapses or state survey issues around 2021, bank ownership or financial distress, unpaid debts, and allegations of unethical or profit-first owner behavior. Specific administrative complaints include mishandled deposits or waitlist records, delayed reimbursements, allegations of overcharging rent (including one comment about a $900 overcharge), and sudden rent increases (one cited a $500/month increase, roughly 30% for fixed-income seniors). These accounts, combined with claims of poor responsiveness from ownership to concerns, create a pattern of administrative instability and financial risk that some reviewers say has led residents and families to move out.
Safety and operational practices also raised red flags in several reviews. Examples include mismanaged laundry with a reported dryer-lint fire risk, false documentation allegations, potential neglect incidents, and a specific hospital discharge or care continuity issue. Some reviews flagged limited nurse availability on weekends, lack of reliable transportation services, and front desk coverage gaps. Such operational problems tie back to staffing and management issues and are frequently cited as reasons families chose alternate communities despite liking the facility’s physical attributes.
Temporal patterns are important: many critical reviews reference earlier periods of poor performance, licensing problems, or financial distress, while a substantial and growing set of more recent reviews (and reviewers noting a management change in spring 2024) point to significant improvements — new leadership, a new executive chef, a Director of Nursing, SPARK programming, new housekeeping and caregiving staff, and visible grounds upkeep. Several family members explicitly said their loved ones became happier and healthier after these changes and recommended touring the community. That said, other reviewers — including some who note recent improvements — still reported gaps (especially staffing shortages and inconsistent care) that must be resolved before calling the facility uniformly reliable.
In summary, The Preserve of Roseville presents a clear duality: it has excellent physical assets, strong potential, and many examples of excellent, compassionate caregiving and enriched resident life, particularly under the most recent leadership changes. At the same time, it has an extensive history of staffing instability, operational and safety concerns, management turnover, financial and licensing issues, and inconsistent administrative practices that have materially affected resident care and family confidence. For families considering this community, the reviews suggest substantial upside if the recent changes continue and staffing stabilizes — but they also justify careful due diligence: verify current staffing ratios and turnover rates, nurse coverage (including weekends), recent state survey and licensure status, contract and billing clarity, housekeeping and laundry practices, and concrete examples of sustained operational improvements over several months before assuming the community’s recent positives are fully entrenched.
