Overall sentiment across the reviews is largely positive, with strong recurring praise for the people and community at Chandler Place. Most reviewers highlight caring, friendly, and attentive staff — from receptionists and nursing to dining and activities teams — and many cite staff who greet residents by name, engage them socially, and help reduce loneliness. Several specific accounts describe staff coordinating medical care effectively (arranging OT/PT and physician communication) and providing helpful assistance with day-to-day needs such as mail, medication management during short-term stays, and respite care. Respite and trial assisted-living stays are particularly valued, with families noting relief and good recovery outcomes.
Facility and apartment quality receive mixed-but-favorably-tilted feedback. Many reviewers describe clean, well-maintained common areas, a welcoming village-like lobby, and apartments that are roomy with ample storage and full kitchens in some units. Amenities such as walking paths, an outdoor fountain, garden plots tended by residents, exercise rooms, and religious services add to the community feel. The property is an older building in places, but upkeep is usually good and some apartments are being renovated (new carpet/tile plans mentioned). The community offers a continuum of care: independent living with à la carte assisted services and a separate memory-care dining area, which appeals to families wanting autonomy plus future-care assurance.
Dining and activities are central strengths cited across reviews. Multiple respondents praise the food — calling it very good, healthy, exceptional in some cases — and note varied choices, cafeteria options, and an à la carte menu. Conversely, there are consistent but less frequent complaints about specific meals (e.g., overcooked fish, salty dishes that caused swelling) and about service inconsistencies (leftovers left out, puddles not cleaned promptly). Activities are robust and a highlight for many residents: bingo, dominoes, movies, happy hour, outings, volunteer opportunities, and resident-led programs create a lively social environment. Staff are frequently acknowledged for soliciting resident input on meals and programming.
Cost, billing practices, and management transparency emerge as important concerns. Several reviewers complain about extra charges for many small services (meals, escorts, pet care), and some perceive a lack of transparency around fees and availability (reports of bait-and-switch or limited spots). While some units and residents are satisfied with pricing — even describing certain apartments as inexpensive or reasonably priced dining — others note that costs can be high, particularly for heavier levels of care. Short-staffing and slow responsiveness are recurring operational issues in some accounts; these tie into worries about late-night medication administration and insufficient personalized attention for residents with higher needs.
Operational and maintenance issues are mentioned with varying frequency. A few reviews describe isolated cleanliness or food-handling lapses (mold in storage areas, leftovers left on tables), and some note that renovation activity can be disruptive (air conditioners and equipment left around). Others report location or layout drawbacks: rooms that are far from elevators or dining rooms, dark decor in some units, and some apartments that are small. There are also comments that the facility can feel too large or industrial to people seeking a more intimate, homey setting.
Taken together, the reviews paint Chandler Place as a community with strong interpersonal strengths — compassionate staff, active social programming, and a welcoming communal culture — supported by generally clean and well-maintained facilities and a useful continuum of care. The most important trade-offs for prospective residents and families are cost and transparency, occasional staffing and service inconsistencies, and some variability in unit size and location within the building. For independent seniors seeking active social life and reliable on-site care with the option to age in place, Chandler Place is frequently recommended; for those highly sensitive to extra fees, who need very high-touch personalized care, or who prefer a smaller, more home-like environment, the concerns raised in reviews suggest visiting, asking detailed questions about fees/availability, and observing staffing patterns during different shifts before deciding.
