AnonymousLoved one of resident
    1.0

    Welcoming staff but preventable death

    I had a mixed experience. I appreciated the welcoming, attentive and informative staff - Hmong-speaking team, Hmong food, 24/7 support, guided tours and finance options made me feel heard and cared for. But I also encountered alarming systemic problems - neglect, poorly trained staff, inadequate care, financial exploitation, falsified documents and mismanagement that I believe contributed to a preventable death - so I can't fully recommend the facility.

    Pricing

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    Amenities

    3.67 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.7
    • Meals

      3.0
    • Amenities

      3.7
    • Value

      1.0

    Location

    Map showing location of Empower Center Care

    About Empower Center Care

    Empower Center Care at 1109 Hazel St N, Saint Paul, MN, 55119, is an assisted living community that's been serving seniors with compassion since 2014, and they finished a big expansion in April 2024, so now there are 24 private studio units, each with all-inclusive utilities, individual AC units, telephones, and furnishings, and if you walk around the grounds you'll see open gardens, walking paths, arts rooms, and a barber/salon, plus a dining room where two chefs cook three home-style meals every day, even making international foods if you have a taste for that, and they're careful to handle special dietary needs like diabetes or allergies. Residents get housekeeping, dry cleaning, and laundry services, and the staff helps with things like bathing, grooming, medicine, and mobility, and there's a 24-hour emergency call system for safety, and the entry is controlled, with fire safety systems in place to give everyone peace of mind, and there's scheduled wellness checks to keep everyone comfortable and safe, and for those times when families need a break, respite care is available as well.

    They've got a Housing Manager, a Director of Nursing, Direct Support Staff, and a Licensed Practical Nurse (LPN) as part of the team, with over 10 years of experience in senior care, and the nurses offer round-the-clock help for residents' health and wellness, including specialized programs for seniors with certain health issues and memory care needs for folks with dementia, plus independent living, home care, adult day services, long-term/skilled nursing, home health care, and even hospice care if it's needed. The place has a family-like feeling, aiming to make people feel at home, and they accept service animals. The community room, movie nights, group activities, arts and crafts, and exercise classes offer chances to socialize, and anyone can join in for cultural celebrations and resident-led activities. They focus on keeping people engaged and as independent as possible, and care plans are tailored for each person's needs, helping folks keep their dignity and enjoy a good quality of life, with transportation coordinated for doctor's visits or shopping trips.

    Move-in help is part of the service, with flexible month-to-month leasing, and there are furnished studio apartments ready for new residents. Empower Center Care has a strong history in Saint Paul, starting with four group homes in the area, and they keep growing to help more seniors and people who need extra support. Their BBB rating is A+, and though not accredited, they're licensed as Sunlight Services LLC, managed by Kou Vang, Tom C Vang, and Ms. Ker Vue. Everything is designed to promote safety, comfort, and community, and everyone is treated with respect, whether someone is there for short-term respite or long-term living.

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