Overall impression: The reviews present a highly mixed and polarized portrait of Harmony View Assisted Living. Several reviewers express strong positive sentiment, describing the facility as an “amazing” place where residents are well cared for and even saying residents love it. Those positive reports highlight caring, friendly, and professional staff, supportive management in some cases, pleasant exterior/landscaping, and perceived suitability as a residence for loved ones. Conversely, a significant number of reviews describe serious problems that raise safety, regulatory, and care-quality red flags. These negative reports are not minor complaints: they include allegations of verbal abuse, unprofessional behavior by staff (including a registered nurse), unauthorized medication administration, medication theft, DHS fines/violations, and direct safety incidents.
Care quality and staff behavior: Staff-related comments are sharply divided. Many reviewers praise staff as friendly, caring, and professional—some go so far as to call management and staff “awesome.” Those positive voices emphasize that family members feel comfortable placing loved ones there. However, other reviewers report severe concerns: an RN with anger issues, verbal abuse of residents, unqualified staff administering medications, and allegations of medication theft. There is at least one report describing management being present during a disruptive incident (walkie-talkie use and thrown keys), which suggests the potential for leadership failures or at least problematic oversight during critical events. The pattern indicates inconsistent staff performance and supervision: some employees and shifts may provide good care, while others allegedly demonstrate negligence or abusive behavior.
Safety, medication management, and regulatory issues: Several reviews cite concrete safety and regulatory concerns. Mentions of DHS fines and violations point to documented problems that should be verifiable through licensing or regulatory records. Allegations that medications were passed illegally or by unqualified staff, combined with reports of medication theft, are among the most serious recurring themes because they directly affect resident health and safety. The described safety incident (walkie-talkie and thrown keys) and a reviewer stating the environment is unsafe or abusive amplify those concerns. Taken together, these patterns suggest potential systemic issues in medication protocols, staff training, supervision, and reporting/handling of critical incidents.
Facilities, cleanliness, and physical environment: The physical descriptions are mixed. Positive notes include a gardener preparing the landscape, a colorful sign, and what some reviewers call a nice building. However, other comments point to problems such as a persistent urine/pee smell, an old motel-style building, small rooms, and lack of an elevator. These negative items could indicate aging infrastructure and uneven facility maintenance. The conflicting reports about room size and general environment suggest variability across units or subjective differences in expectations.
Activities, services, and amenities: Programming and services appear to be inconsistent. Some reviewers indicate there is little in the way of activities, and at least one mentions the absence of housekeeping services. Yet other reviewers note adequate kitchen/dining resources. The most consistent negative theme here is a lack of activities and limited ancillary services, which can impair residents’ quality of life even if basic caregiving is adequate.
Management, admissions, and ownership: Comments about management and ownership are contradictory. Some reviewers praise management as “awesome,” while others point to ownership problems and administrative failures—specifically, poor communication during admissions/returns. One reviewer said they were told they could return after leaving but were subsequently ignored when attempting to return, receiving no denial letter or follow-up. That suggests procedural inconsistency and potential breakdowns in customer service or occupancy management.
Overall assessment and next steps: The reviews collectively indicate a facility with notable strengths—especially certain staff members and some aspects of the grounds and building—but also with recurring, serious concerns around resident safety, medication handling, staffing competence, regulatory compliance, and inconsistent management practices. The presence of DHS fines/violations and allegations of illegal medication administration and theft warrant careful verification. Prospective residents or family members should treat the positive reports and the negative allegations as both potentially valid: the facility may operate well at times or on some units, yet have critical issues that could affect vulnerable residents.
If evaluating this community in person, prioritize these checks: review DHS and licensing inspection reports; ask for written medication administration policies and staffing/training records; request details of any past incidents and how they were resolved; tour multiple resident rooms to assess variability in space and cleanliness; inquire about activities, housekeeping, elevator access, and security procedures; and speak with current resident families about communication and how management responds to complaints. Given the severity of some allegations (medication mishandling, theft, and regulatory fines), these steps are important to determine whether Harmony View’s positive aspects outweigh the risks for a particular prospective resident.
