Overall sentiment across the reviews is mixed but leans positive in areas relating to staff warmth, social life, apartment amenities, and value. Many reviewers emphasize friendly, personable staff and a welcoming, family-like atmosphere where residents are treated with dignity and respect. Multiple comments highlight pleasant apartments that include living rooms, kitchens with refrigerator and stove, bathrooms with shower seats, and even pleasant wooded views. Several reviewers note recently remodeled areas and that the facility is generally clean, well-kept, and affordable, with some calling the PCA services top-quality and caregivers "amazing." There is consistent praise for safety protocols such as PPE and screening, and for allowing guests to sample resident meals.
Activities and common spaces are a clear strength. The facility offers a steady calendar of daily activities — bingo, gardening, painting pots, trivia, happy hour, crafts, library use, puzzles, and outings — plus indoor and outdoor spaces like a central courtyard and outdoor patio that support both social and quieter lifestyles. Reviewers often remark that residents can be as social or as private as they like, and that there are plenty of options to stay engaged. Several comments also point to a positive dining experience for many residents, with good breakfasts and ample lunches, and meals described as nutritious.
However, there are notable and recurring concerns that introduce significant variability in reported experience. A subset of reviewers reports poor care, management that comes across as uncaring, and very poor food quality — including meals not matching the menu and holiday food served cold. High staff turnover is mentioned explicitly and implicitly, and some reviewers have raised worries about inconsistent housekeeping or cleanliness in particular apartments. These negative reports contrast sharply with other comments that describe the facility as clean and well-kept, indicating an uneven experience that may depend on unit location, timing, or staffing shifts.
Facility condition and unit location show a split in impressions. While parts of the building are recently remodeled and in good shape, other areas are described as older, with some apartments likened to an "old hospital hallway" or a basement/dungeon-like environment that is dark and lacking decor. This suggests that specific units or wings differ greatly in condition and ambiance. The transition to new owners or a new director is mentioned several times; some reviewers express optimism about new leadership and ongoing improvements, while others report concerns or uncertainty tied to management changes.
Other practical considerations arise repeatedly: the community is generally regarded as good value for money and supportive of resident relationships (e.g., visitors and partners being able to see one another). But the community is noted as not pet-friendly, which may be a drawback for potential residents who want to bring animals. Taken together, the reviews paint a picture of a facility with strong personal caregiving, an active social program, and affordable, well-appointed apartments in many sections — tempered by inconsistent experiences around care quality, food service, housekeeping, and variability in the condition and lighting of some units. Prospective residents or families would likely benefit from asking about unit location, recent housekeeping practices, how management is addressing staff turnover, and which sections have been remodeled versus which remain dated.
