The reviews for Edgewood Virginia present a polarized and inconsistent portrait of the community. Multiple reviewers praise elements such as caring, compassionate staff, friendly and professional workers, strong dining services, an attractive campus, and a full slate of activities and outings. Several accounts specifically highlight positive aspects like 24/7 provider visits, in-room PT/OT, quick laundry service, fresh fruit and desserts, live music, chapel services, medication management, and on-site hospice. Families and residents who had positive experiences describe a beautiful and well-decorated community where residents are comfortable and involved in daily activities, with directors or long-tenured staff providing continuity of care. Outings, shopping and casino trips, bingo, and family-friendly events are cited repeatedly as valued offerings.
However, an equally large set of reviews raise serious concerns, and these issues appear frequently enough to indicate significant variability in care and operations. The most alarming and recurrent problems are cleanliness and hygiene lapses — multiple reviewers report dirty rooms, unmade beds, laundry left on floors, and even visible feces and urine in some areas. These reports indicate potentially severe lapses in housekeeping and immediate care practices. Compounding cleanliness issues, multiple comments describe staff ignoring residents, being distracted (including by mobile phones), or conversing among themselves rather than engaging with residents. Several reviewers say staff are reluctant to assist, unavailable, or unqualified, and some families felt nurses or staff frightened residents. Short staffing and inconsistent staff quality are common themes, producing widely different experiences depending on shift, wing, or individual caregiver.
Memory care and specialized services are another major area of divergence. While some reviews mention specialized wings and smooth transitions into memory care or assisted living, others strongly criticize the memory care offerings as inadequate or non-existent, with little resident stimulation and no organized activities. This suggests variability between care units or shifts; families reported that assisted living quality can be good while memory care was a source of dissatisfaction. Similarly, clinical strengths such as 24/7 provider access and in-room therapies are praised in some accounts, while other families report slow responses to basic equipment needs — glasses, hearing aids, canes, and dentures — and staff blaming residents for lost items.
Dining and activities receive mixed feedback: many reviewers praise the food (some say excellent or delicious) and the variety of activities, live music, and social events. Others report poor food quality or limited menu choices. Housekeeping also receives conflicting reports: some reviewers describe thorough housekeeping and clean, nicely decorated rooms, while others describe rooms as rarely cleaned and poorly maintained. Management and corporate priorities are criticized by a number of reviewers who perceive a focus on revenue, extra fees (for dressing assistance, etc.), and higher pricing compared with perceived value. Several reviews specifically mention unexpected or high charges and a sense that management favors financial concerns over resident care.
In summary, Edgewood Virginia appears to offer many strong services — good amenities, clinical supports, varied activities, and compassionate staff in many instances — but the experience is highly inconsistent. Major red flags in the reviews include serious cleanliness and hygiene complaints, inconsistent staff engagement and training, problems in memory care, and perceived managerial emphasis on money and fees. Prospective residents and families should consider visiting multiple times, tour different wings and shifts, ask specifically about housekeeping protocols, staff-to-resident ratios, memory care programming, equipment policies (for glasses/hearing aids/canes/dentures), and fee structures. Verify which positive features (in-room PT/OT, 24/7 providers, hospice services, active outings) are consistently available for the unit and level of care you need, and seek recent, specific references from current resident families to assess whether the community’s strengths are reliably delivered.
