Overall sentiment across the review summaries is mixed: many reviewers praise the facility, setting, and frontline caregiving staff, while a smaller but significant number report serious safety, management, and care concerns. Positive comments focus heavily on the campus, social life, meals, and caring employees; negative comments emphasize incidents of theft, medication errors, allegations of abuse/neglect, administrative bullying, and uneven service quality. The pattern suggests that experiences vary substantially by unit, shift, or individual staff members, and that while day-to-day life can be pleasant for some residents, there are nontrivial reports that raise safety and oversight concerns.
Facilities and environment: Multiple reviewers describe Edgewood May Creek as a beautiful, lakeside property with walking paths, attractive dining areas, and comfortable outdoor sitting spots (including a cul-de-sac sitting area). The campus layout includes a distinct Memory Care Cottage separated from Assisted Living, which several reviewers called a plus for specialized care. Several people noted that public spaces and the dining room are nicely set up and that the facility is clean. Comments about room size are mixed: some reviews say rooms are spacious, while others cite small rooms and limited square footage/storage for personal belongings.
Staff and care quality: A recurring positive theme is that many direct-care staff are caring, helpful, and engaged — reviewers mention staff who help residents bathe, play games (Yahtzee), escort residents to activities and outings, and generally provide accommodating care. Nurses and a recruitment director are singled out for praise in some accounts. At the same time, other reviews describe unprofessional behavior (staff who hung up on callers, poor admissions experiences) and note inconsistency in professionalism. Most positive comments point to attentive, compassionate frontline staff, but the inconsistency reported across reviews suggests variable performance depending on shifts, teams, or specific individuals.
Safety, clinical issues, and management concerns: Several serious safety and management issues appear in the negative reviews and merit careful attention. Reported problems include theft of personal items, forgotten or missed medications, at least one fall incident tied to caregiving, and allegations of abuse, neglect, and false accusations. Reviewers also describe a bullying administrator and behavior by management that caused families to report incidents to state agencies — indicating there have been escalations beyond internal resolution. One reviewer specifically cited a single family contact person (mom as only point of contact) which may have limited advocacy or oversight for that resident. Reviewers reported a negative impact on mental health for their loved ones tied to these incidents. These are grave concerns that could point to systemic issues in oversight, staff training, medication management, resident security, and complaint handling.
Services, dining, and activities: Dining receives consistently positive mentions — three meals a day, good quality meals, and pleasant dining spaces. Activities and social programming are also praised; residents are described as participating in games and outings and enjoying communal life. However, at least one reviewer reported that light housekeeping was not provided, which could be a gap in expected services depending on the contracted level of care. Admissions experiences vary: while some reviewers appreciated an information folder with floor plans and pricing, others described an unprofessional admissions interaction.
Notable patterns and variability: The reviews show notable variability: many families would consider or have placed loved ones there and praise specific staff and nurses, whereas others have had very troubling experiences involving safety and management. Some of this variation may reflect differences across care levels (Memory Care vs Assisted Living vs Independent Living), specific neighborhoods within the campus, or fluctuations in staffing. The presence of both strongly positive and strongly negative reports suggests prospective residents and families are likely to have very different experiences and should investigate specifics closely.
Recommendations for prospective families: Given the mixed but consequential themes, prospective residents and families should (1) tour the campus and the specific unit they are considering (Memory Care vs Assisted Living vs Independent Living), (2) ask detailed questions about medication administration and tracking, incident reporting procedures, and how personal belongings are secured, (3) review housekeeping and service inclusions in the contract, (4) request recent state inspection or complaint reports and any follow-up actions, (5) ask about staffing levels, staff turnover, and training (especially in memory care), and (6) clarify how the facility communicates with families and whether multiple points of contact are supported. Finally, ask to speak with current resident families if possible to gauge consistency of day-to-day care and management responsiveness.
Bottom line: Edgewood May Creek appears to offer an attractive campus, warm community life, solid meals, and many compassionate frontline caregivers, which can make it a good match for some residents. However, the presence of multiple reports of theft, medication errors, alleged abuse/neglect, and troubling administrative behavior is a red flag that requires careful scrutiny. Families should weigh the positive environment and staff praise against the serious safety and management concerns, verify current corrective actions, and do thorough, specific due diligence before placement.
