Overall sentiment in the reviews is strongly negative, with recurring complaints about safety, sanitation, management, and resident behavior. While a few operational staff members (cleaning crew and maintenance) are singled out as trying to help, most of the commentary paints a picture of a property that is neglected by ownership and poorly managed. The predominant impression is that Mount Carmel Manor is not a safe or comfortable environment for vulnerable seniors or anyone seeking a well-run senior living community.
Management and ownership are central concerns. Multiple reviewers describe management as ineffective and ownership as neglectful and primarily focused on collecting rent rather than maintaining the property or protecting residents. This rent-focused attitude is reported to translate into inadequate oversight, locked common spaces (the community room is locked and inaccessible), and a failure to address ongoing problems raised by residents. Reviewers explicitly link poor management to other problems—trash and pet waste left on the property, lack of security measures, and unresolved vandalism and burglaries.
Safety and security issues are frequent and troubling themes. Reviews mention the absence of security cameras, multiple incidents of vandalism and burglary, and the presence of residents with drug-related issues. These factors lead reviewers to characterize the community as unsafe—particularly for vulnerable residents who may need more protection and oversight. The combination of overcrowding, criminal incidents, and limited security infrastructure contributes to a pervasive sense of risk.
Cleanliness and maintenance are another major area of concern. Grounds and parking areas are reported as littered with garbage, and numerous mentions of uncollected dog feces and the smell of dog waste indicate sanitation problems both outdoors and inside the building (including dog urine). Although the cleaning crew and maintenance staff are noted as trying to help, the scale of neglect described suggests they are overwhelmed or lack the authority or resources to correct systemic issues. The building is described as dirty and poorly kept, which affects resident quality of life and likely compounds safety and health risks.
Resident culture and social environment are also problematic based on the reviews. Descriptions such as overcrowded, nosy, backstabbing, dishonest, and pretentious indicate a hostile or stressful social atmosphere. Several reviewers advise prospective residents to avoid the building, and some current residents are reportedly moving away. These interpersonal dynamics, combined with physical and security shortcomings, suggest the community is not conducive to peaceful, supportive senior living.
There is very little to no information in the reviews about dining services or organized activities; neither is mentioned as a positive or mitigating factor. The existence of a community room is noted, but it is locked and therefore not functioning as an amenity. In short, amenities that could offset other problems are either absent, nonfunctional, or inaccessible according to reviewer accounts.
In summary, the reviews reflect a facility with structurally decent apartments but pervasive and serious operational failures. Management and ownership are portrayed as neglectful and rent-driven, leaving the property dirty, insecure, and socially difficult for residents. While on-the-ground staff such as cleaning and maintenance are described as making an effort, their efforts appear insufficient against larger systemic problems. Prospective residents or their families should treat these repeated complaints as red flags and seek independent confirmation of safety, cleanliness, security measures, and management responsiveness before considering Mount Carmel Manor. Current residents experiencing these problems may need external advocacy or to consider relocation given the pattern of unresolved issues described in the reviews.
