Pricing ranges from
    $4,125 – 4,950/month

    The Parkway Senior Living

    550 NE Napoleon Dr, Blue Springs, MO, 64014
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Bright, clean community with caveats

    I toured the community and was impressed - brand-new, very clean and bright with lovely common areas, lots of daily activities, chef-prepared meals and genuinely caring, friendly staff. Apartments and amenities (movie theater, pool, dining room, transportation, secure entry) are excellent, though some units are small and require you to bring furniture. My main concerns are the high cost and occasional staffing/communication or maintenance hiccups, especially nights/weekends and in memory care. Overall I'd recommend it for its quality and atmosphere if it fits your budget and care needs.

    Pricing

    $4,125+/moSemi-privateAssisted Living
    $4,950+/mo1 BedroomAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Dining room
    • Garden
    • Outdoor space
    • Wellness center

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.40 · 212 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.3
    • Meals

      4.1
    • Amenities

      3.9
    • Value

      2.5

    Pros

    • Friendly, caring and attentive staff (many mentions of CNAs and aides)
    • Clean, well-kept and modern/new construction appearance
    • Restaurant-style dining with chef-prepared meals and varied menus
    • Abundant daily activities (Bingo, movie nights, outings, live music, clubs)
    • Multiple campus amenities (movie theater, salon, therapy pool, gardens, walking paths)
    • Spacious common areas and wide, bright hallways
    • Private apartments with full kitchens available in many units
    • Flexible dining times and multiple meal choices
    • Accessible bathrooms and safety features (grab bars, shower seats, walk-in showers)
    • Memory care program with individualized/one-on-one attention (frequently noted)
    • Therapies available (physical therapy, therapy pool) and wellness programming
    • Outdoor spaces and pleasant landscaping
    • Secure entry/exit procedures and visitor-friendly layout
    • Transportation/shuttle services to medical appointments and nearby shopping
    • Responsive maintenance and housekeeping reported by many residents
    • Active, social resident community and family-friendly visitation
    • Utilities/cable/internet included in some units
    • Pet-friendly options mentioned
    • Solid location near hospitals, stores, and conveniences
    • Helpful and enthusiastic sales/tour staff (several named staff praised)
    • Several reviewers highly recommended the community
    • Private bathrooms in apartments and in-room kitchen appliances
    • Good staffing and responsiveness during weekdays/regular hours
    • Many reviewers found the facility top-tier in appearance and amenities
    • Large apartment options (some 2-bedroom and large 800+ sq ft units reported)

    Cons

    • Understaffing at nights, weekends and holidays (recurrent theme)
    • Inconsistent care quality across shifts and units
    • High monthly fees; concerns about value versus cost
    • Billing issues and occasional administrative hiccups
    • Move-in delays and unfinished apartments on opening (painting, lights, appliances not working)
    • Limited or no 24/7 nursing/skilled nursing on site
    • Some services (bathing, dressing, other care) not included in base fee
    • Reports of neglect and serious incidents (soiling, falls, multiple ambulance/ER calls)
    • Poor communication between staff, administration and families at times
    • Temporary closures or limited dining during construction/flooding
    • Laundry problems and inconsistent housekeeping for some residents
    • Small studio and some one-bedroom apartment sizes with limited storage
    • Deposit-funded activities or extra fees for events noted as negatives
    • Inexperienced administrative staff or admissions team in some cases
    • Occasional poor meal quality (cold meals) despite overall positive dining feedback
    • Security concerns and at least one report of theft/staff misconduct
    • Limited continuum of care for long-term skilled nursing or Medicaid acceptance
    • Parking and garage-to-apartment convenience issues
    • Inconsistent availability of memory-care social interaction with non-memory residents
    • Construction-related noise/ongoing work impacting readiness
    • Some reports of an unprofessional or abrasive head nurse/manager
    • Weekend/night staffing requiring private overnight caregivers for some residents
    • Small or crowded dining/common areas in certain layouts
    • Inconsistent medication timing/charting and difficulty contacting on-call doctors
    • Value concerns compared to similarly priced alternatives

    Summary review

    Overall impression: Reviews of The Parkway Senior Living show a strongly positive tilt on appearance, amenities, dining, and frontline staff warmth, but with consistent caveats around staffing consistency, care-level limitations, administrative communication, move-in readiness, and cost/value. Many reviewers describe the community as brand-new or recently updated, bright, clean, and well-maintained, with restaurant-style dining, a full slate of activities, and multiple desirable amenities such as a movie theater, salon, therapy pool, gardens, and shuttle services. Staff — especially CNAs, aides, and several named admissions or activities staff — are repeatedly praised as friendly, caring, and helpful. These strengths create a social, active atmosphere that many residents and families find welcoming and home-like.

    Care quality and staffing: A major theme is a split between weekday/regular-hour experiences and nights/weekends/holidays. During regular daytime hours many reviewers note attentive CNAs, timely maintenance, and good oversight; memory care and assisted living staff are often described as caring and engaged, with individualized or one-on-one attention highlighted. However, multiple reviews raise concerns about understaffing off-hours, inconsistent nurse presence, and the absence of round-the-clock skilled nursing. Several accounts describe lapses in basic care during understaffed periods (e.g., delayed assistance at meals, missed laundry or cleaning, and inconsistent medication administration or charting). Of particular concern in a minority of reviews are reports of serious incidents — soiling, falls, multiple ambulance/ER visits, and at least one allegation suggesting neglect — which contrast sharply with more positive accounts. These serious reports are not the dominant narrative but are important red flags for prospective residents and families to investigate directly.

    Facilities, move-in and operations: The Parkway is consistently described as modern, attractive, and equipped with many amenities. Many residents enjoy large, bright apartments (including some full kitchens and 2-bedroom options), roomy common spaces, and accessible bathrooms with grab bars. At the same time, a recurring operational issue is readiness during openings or expansions: reviewers reported delayed move-ins, unfinished apartments (painting, lights, malfunctioning microwaves, plumbing issues), temporary dining closures, and construction-related interruptions. Some tours encountered mock-up or staged rooms when units were not fully completed. Maintenance responsiveness is generally praised after move-in in many accounts, but several reviews cite specific unresolved maintenance or billing requests.

    Dining and activities: Dining is one of the strongest consensuses in the reviews. Many reviewers emphasize chef-prepared meals, variety of choices, flexible dining hours (often 7AM–7PM), and restaurant-like service. Multiple positive comments describe delicious meals, accommodating chefs, and a pleasant dining atmosphere. A smaller number of reviews mention occasional cold food or limited dining during construction, but overall dining quality and choice are major selling points. Activities are another pronounced strength: frequent social programming (movie nights, Bingo, outings, live bands, walking clubs, quilting, and more), active activities directors, and visible resident engagement create a lively community environment for many residents.

    Management, administration, and cost: Administrative experience is mixed in the reviews. Several staff members (sales, admissions, activities coordinators) receive specific praise for helpfulness and going above and beyond. Yet administrative availability, billing issues, and communication gaps are recurring criticisms — including slow responses to family inquiries, initial billing hiccups, and staff perceived as inexperienced in long-term care insurance processes. Cost is another common and sensitive point: many reviewers find the community expensive or express concerns about value for the monthly fees, especially given additional charges for certain services (bathing/dressing, deposit-funded activities, or higher levels of care). There are also repeated notes that the community may not offer a full continuum of care (no 24/7 skilled nursing, limited Medicaid acceptance), which could matter for long-term financial planning.

    Safety and security: The facility is generally regarded as secure with controlled entry and family-friendly access. Still, serious safety concerns appear in a minority of reviews: reports of theft, safety incidents, and negligent care create an inconsistent picture. Given that most reviews praise safety and engagement, these negative incidents warrant careful follow-up with management, review of incident reports, and direct verification of security and staffing protocols before committing.

    Patterns and recommendations: The dominant pattern is of a well-appointed, activity-rich, and largely well-staffed community during normal hours, with food, cleanliness, and social life being standout positives. The most frequent negatives cluster around off-hour staffing, administrative communication, move-in readiness, and price/value considerations. Memory care receives both praise (one-on-one attention, engaged staff, tailored activities) and criticism (activity quality variability, need for more integration with non-memory residents), indicating variability among units and shifts.

    For prospective residents and families: visit multiple times including evenings and weekends to observe staffing and mealtimes across shifts; ask for documented staffing ratios and 24/7 clinical availability; request clear, written explanations of what services are included in base fees versus add-ons; verify move-in timelines and apartment readiness in writing; check incident reporting, emergency response times, and the facility’s approach to handling falls/medical emergencies; and get references from current families in the level of care sought (independent, assisted, memory). If dining, amenities, social programming, and modern facilities are priorities, The Parkway scores highly. If guaranteed around-the-clock skilled nursing, Medicaid acceptance, or lower cost are essential, investigate alternatives or ask management for clear policies and contingency plans.

    Bottom line: Reviews present The Parkway as an attractive, activity-filled community with many strengths in staff demeanor, dining, cleanliness and amenities, balanced against important and recurring concerns about off-hour staffing, administrative consistency, move-in readiness, cost, and occasional serious care lapses. These divergent but repeated themes suggest that the facility can offer an excellent living experience for many residents, provided families do detailed due diligence on staffing coverage, pricing structure, and documented quality/safety practices before committing.

    Location

    Map showing location of The Parkway Senior Living

    About The Parkway Senior Living

    The Parkway Senior Living is a vibrant community located in Blue Springs, Missouri, where seniors can enjoy a richly fulfilling lifestyle in a welcoming and supportive environment. Recognized as one of the best in its field with distinctions such as the U.S. News & World Report’s 2025 Best Assisted Living award, The Parkway Senior Living is dedicated to providing an exceptional quality of life for its residents. The community is designed to celebrate individuality, encouraging everyone to let their personalities and passions shine while they embark on this new stage of life.

    Residents at The Parkway Senior Living enjoy the comfort of independent homes that offer easy access to a wide array of community services and amenities. Daily life here is enlivened by a robust schedule of events and activities, offering everything from entertainment and educational opportunities to spiritual services and parties. The Parkway features a restaurant-style kitchen where residents can delight in a variety of meal choices at any time of day, reflecting the community’s commitment to flexibility and personal preference in dining. In addition to outstanding food, the community ensures comfort and convenience with housekeeping, transportation services, and full-feature apartments that offer both security and independence.

    Community life at The Parkway Senior Living is enhanced by specialized spaces like a movie theater and engagement programs tailored to each individual. A beautiful, freshly maintained neighborhood with a focus on technology and modern amenities creates a space where residents always feel at home. Memory Care at The Parkway is distinguished by its compassionate approach and meaningful engagement for those living with cognitive challenges, while the assisted living services foster a balance of autonomy and essential support.

    The Parkway Senior Living is dedicated to fostering a friendly, open environment enriched by a strong sense of camaraderie among residents and staff. The team’s passion and care set the tone for the community, ensuring that everyone feels valued and empowered. Regular celebrations, demonstrations of gratitude, and specialized community programs—such as those honoring centenarian birthdays, Earth Month, and Derby Day—serve to bring people together in joy and connection. Residents are encouraged to engage in activities suited to their interests and abilities, allowing them to live each day with purpose and satisfaction.

    The Parkway Senior Living stands as a shining example of modern senior living, blending hospitality and care with opportunities for connection, growth, and enrichment. With a commitment to high living standards and a focus on individualized support, it is a place where seniors can truly feel at home and embrace a meaningful lifestyle.

    About Arrow Senior Living

    The Parkway Senior Living is managed by Arrow Senior Living.

    Arrow Senior Living (founded 2009) is headquartered in St. Charles, Missouri, managing 37+ senior living communities across six states. With 1,500+ employees overseeing $1.2B+ in assets, they provide independent living, assisted living, and memory care services. Their philosophy centers on celebrating people through dignified care.

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