Overall sentiment across the reviews is generally positive: reviewers consistently describe Butterfield Residential Care Center as a clean, well-maintained, and pleasant small community where residents feel safe and cared for. The facility’s location next to a park with appealing views and occasional peacock visits is repeatedly noted as an attractive feature. Many reviewers highlight that residents have their own space, that housekeeping and basic services are reliable, and that the environment promotes independence (for example, residents being able to go to the cafeteria).
Staff quality is a prominent theme. Many reviews emphasize kind, friendly, and helpful caregivers who get to know residents and meet unique needs. This individualized attention contributes to a sense of safety and peace of mind for families. At the same time, multiple reviewers mention variability in staff quality: while most staff are praised, there are reports of mixed performance and at least one specific report of a mean or hostile night nurse. Additionally, reviewers point to occasional problems with problem-solving and responsiveness when issues arise, indicating inconsistency in how concerns are handled.
Care quality is described as generally good, with several reviewers explicitly saying they would recommend the community and praising the quality of care. However, a serious and repeated concern is the reported high incidence of bed sores among residents. That is a significant clinical issue mentioned enough times to stand out as a pattern and contrasts with other positive care-related comments. Reviewers also implied some unevenness in monitoring or clinical follow-up, which may tie into the problem-resolution issues they reported.
Facilities and services receive favorable remarks: the building is accessible and functional, halls are organized by level of support (which helps match residents to appropriate care), and there are amenities such as a weekly hair stylist and reliable housekeeping. The small scale of the community is framed positively — intimate and functional — and the administration (named in reviews as Tammy) receives praise for leadership. These elements together create a homelike feel that many families appreciate.
Dining and programming show mixed but generally positive feedback. Several reviews list a wide variety of daily activities — mind puzzles, crosswords, exercise hour, games, bingo, church services, and day trips — indicating an active calendar that supports cognitive and social engagement. The community is portrayed as encouraging residents to remain independent and involved. Meal quality, however, is inconsistent in the reviews: some say the food looks good and meals are provided, while others describe meals as "not-so-good." This suggests variability in culinary satisfaction or possibly differences in individual expectations.
Management and communication present a mixed picture. Tammy, the administrator, is singled out as a positive presence, and families appreciate staff familiarity with residents. Yet multiple reviewers cite problems with problem-solving and inconsistent responses to concerns, which could reflect staff turnover, uneven training, or gaps in administrative follow-through. Nighttime staffing and conduct also appear to be weaker spots based on the specific complaint about a night nurse and general mentions of inconsistency.
In summary, Butterfield Residential Care Center is portrayed as a clean, small, and comfortable community with friendly staff, meaningful activities, and an environment that promotes independence. Families frequently recommend it and praise housekeeping, safety, and the administrator. The main issues to note are inconsistent staff performance (particularly at night), concerns about problem resolution, mixed meal quality, and a notably reported incidence of bed sores. Prospective families should weigh the strong personal care and community aspects against these clinical and consistency concerns and may want to ask about wound-prevention protocols, night staffing, and how management tracks and resolves quality-of-care issues before making a placement decision.
