Citizens Memorial Healthcare Facility is a 111-bed long-term care center offering both transitional and extended skilled nursing services to its residents. Emphasizing a commitment to quality, the facility has received the Silver — Commitment to Quality Award from distinguished care associations, recognizing its high standards in care and service. In addition to traditional long-term care, the healthcare facility specializes in caring for individuals with early stages of dementia, supporting their unique cognitive and physical needs in a safe and comfortable setting.
A well-rounded rehabilitation program forms an integral part of the services at Citizens Memorial Healthcare Facility. Full-time, in-house therapists provide residents with speech, physical, and occupational therapy, all designed to maximize independence, recovery, and overall well-being. Nutrition is also a central focus; a registered dietitian closely collaborates with the nutritional services staff to deliver daily meals that are both balanced and nourishing, helping residents maintain their health.
Residents at Citizens Memorial Healthcare Facility benefit from a vibrant and engaging activity program, which is coordinated by Ashlee Wood, the Activity Director. The program caters to physical, social, emotional, and spiritual well-being through a variety of group and independent leisure activities. Offerings include pet therapy, bingo, kids club, social gatherings, an annual beauty pageant, and holiday-themed events, ensuring there is something for every interest and ability level.
The care team is organized and attentive to every resident’s needs. Cindy Cain serves as the facility’s administrator, striving to foster the highest possible quality of life, dignity, and socialization for each individual. The nursing staff is managed by Katie Burkhart, the Director of Nursing, who oversees resident care and ensures that the highest nursing standards are maintained. They are further supported by the Assistant Director of Nursing, Gabryele McNeese, who monitors and prevents infections and educates staff.
Social services, led by Sarah Lake, assist residents and their families with admissions, care planning, advanced healthcare directives, discharge preparation, and ongoing concerns or compliments. The facility’s maintenance and environment are carefully managed by Kevin Strouse and Dariena Applegate, respectively, ensuring surroundings are clean, safe, and well-maintained. Heather Caldwell oversees food preparation and meal services for residents, visitors, and staff, ensuring every meal is planned and served with care.
On the clinical side, the rehabilitation process is overseen by Eric Hoskinson, LTC Rehab Supervisor, working closely with a team dedicated to helping residents achieve their maximum potential. MDS Coordinators, Susan Lenz, Dayna Mitchem, R.N., and Leah Standon, R.N., are each responsible for completing comprehensive assessments and developing individualized care plans to address and monitor residents’ evolving needs.
Located on the same campus as Citizens Memorial Healthcare Facility, Butterfield Apartments provide an additional residential option for those seeking community-style living. These apartments feature one-bedroom, one-bathroom floor plans with full appliances, paid utilities, emergency call features, and on-site services such as lawn care, landscaping, and routine maintenance. This integration of supportive living accommodations further enhances the continuum of care available to residents.
Citizens Memorial Healthcare Facility is dedicated to maintaining a compassionate environment, with clear visitation guidelines for loved ones, including systems in place for compassionate care visits. The entire team is committed to creating a supportive, engaging, and dignified setting in which every resident is encouraged to thrive according to their abilities and interests.