Overall sentiment across the reviews is more positive than negative, with repeated praise for the hands-on caregiving, cleanliness, and social atmosphere at Ashley Manor Health & Rehabilitation. Multiple reviewers specifically called out nurses and other staff as caring, respectful, polite, and professional. Staff interactions with families are described as helpful and respectful, and reviewers noted that staff make families feel welcome rather than a nuisance. Residents are frequently described as well groomed and well taken care of, and the facility is repeatedly characterized as clean and tidy with a more pleasant odor than other care homes.
Safety and infection-control practices are another consistent strength in the reviews. Commenters mentioned a new security system, a health screening machine, masks being available, and disinfectant onsite — all pointing to an institutional emphasis on safety and infection prevention. This is reinforced by observations that the facility smells clean and that residents appear kempt and comfortable. Rehabilitation care was specifically mentioned in a positive light by a reviewer whose family member received post-stroke rehab, indicating competent clinical and therapy services for some residents.
Social life and resident engagement are highlighted as positives as well. Activities such as bingo and general resident participation paint a picture of an active, engaging environment where residents enjoy themselves. Multiple reviews describe warm, inviting interactions, smiling residents, laughter, and staff who are engaged with residents — elements that contribute to a welcoming atmosphere and a sense of community.
However, there are nontrivial concerns that recur in the reviews. Staffing shortages, particularly an insufficient number of CNAs, are mentioned repeatedly; reviewers express a need for better staffing levels and improved teamwork. Problems with certain staff behaviors are also reported: a few reviews describe staff who were rude to patients or who teased residents about medications. One review indicated the family ultimately removed their grandmother from the facility due to mistreatment. These reports suggest variability in staff conduct and supervision.
Management and environment receive mixed feedback. While some reviewers described the facility as well managed, at least one review described the director as "not the best," indicating concerns about leadership. Additionally, the surroundings or exterior of the facility were described as "not the best" by one reviewer, suggesting that while internal cleanliness is praised, the broader physical environment may need attention.
In summary, Ashley Manor appears to offer solid day-to-day care characterized by cleanliness, respectful and attentive staff, meaningful resident activities, and visible safety measures. The most significant weaknesses identified are staffing shortages, isolated incidents of poor staff behavior and mistreatment, and some leadership or facility-surroundings concerns. Prospective families should weigh the generally strong personal care and engagement against the reported variability in staffing and occasional negative staff conduct; asking direct questions about staffing ratios, supervision, and how complaints are handled would be prudent steps for those considering placement.
