Feedback is sharply divided. Several reviews raise concerns about care quality, while two brief positive comments describe friendly, caring staff and enjoyable activities. The positive comments provide little detail, and the more critical reviews describe concerns across multiple aspects of daily care and facility operations.
Care-related concerns include delays in responding to requests for personal assistance, including help with restroom needs, and questions about staff response to a fall. One family also described a short stay during which a resident with sundowning had a difficult interaction with a nurse and subsequently experienced a heart attack; the review does not establish a connection between the interaction and the medical event. Another family raised concerns about clinical follow-up and timely notification of hospital transfers and a positive COVID test. Staff conduct and communication tone were also criticized.
Families described limited flexibility around visit scheduling, difficulty contributing assistance, and gaps in communication. One review also raised concerns about missing personal clothing and the handling of marked belongings. These accounts suggest areas where family communication, coordination, and personal-property processes may warrant questions during a prospective visit.
Facility comments include concerns about cleanliness, odors, and building upkeep, including uneven flooring. Activities received a positive comment, but there is no meaningful feedback about dining, so meal quality and service cannot be assessed from these reviews. Overall, the comments point to substantial concerns about responsiveness, communication, and the physical environment, alongside a small amount of positive feedback about staff and activities.
