Carthage Health and Rehabilitation Center

    1901 Buena Vista Ave, Carthage, MO, 64836
    2.9 · 38 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Chronic neglect, filthy, dismissive management

    I experienced chronic unprofessionalism and unsafe neglect: persistent urine/feces odors, dirty bedding and clothing, bugs, ignored call lights (sometimes 30+ minutes), delayed care, falls and at least one ambulance transfer. Management was often dismissive or unresponsive - I even had comments deleted/was blocked when raising issues. That said, some CNAs, nurses, and the rehab team were kind and competent and newer leadership showed signs of improvement. Overall I don't trust the facility's cleanliness or supervision and have reported my concerns to the state.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.95 · 38 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.0
    • Meals

      5.0
    • Amenities

      2.0
    • Value

      1.0

    Location

    Map showing location of Carthage Health and Rehabilitation Center

    About Carthage Health and Rehabilitation Center

    Carthage Health and Rehabilitation Center, which is also known as Carthage Health & Rehab Center, sits in Carthage, MO and is part of Northport Health Services of Missouri, LLC, managed by NHS Management, and the administrator there goes by Michele Brown, and you know, you walk in and you'll see the place is decorated pleasantly, with common areas that feel comfortable, plus they've got outdoor courtyards where folks like to spend time outside when the weather's good, which isn't always, but when it is, people do get out there because those courtyards make it easier to enjoy fresh air, and there's this feeling that the staff cares, which helps make the environment friendly and welcoming, or at least that's what folks often say. The Center provides both long-term care and short-term rehabilitation, which means you see people coming in for different needs; some might stay a while, others maybe just a few weeks, with care focused on what helps each person improve their quality of life at that time. They offer skilled nursing care, with physical, occupational, and speech therapy services, so if someone's recovering from surgery or an illness or needs daily nursing help, those services are all handled by professionals right there, and it's clear they do focus on making care personal, with staff working to help residents maintain independence and dignity. Memory care's another feature, offering support for people who need extra help with memory loss, and the therapy offered is set up to match whatever level of care a resident might need, making the programs a bit unique for each individual. Amenities matter too, of course, with each resident room coming with complimentary Wi-Fi and cable television, and there's even laundry and beautician services, which makes daily life just a little simpler for folks living there-plus they do meals restaurant-style, and the dining room usually feels lively around mealtimes. They've got an admissions counselor for people who want to know more, tours are available for families who'd like to see things before making decisions, and a friendly staff ready to meet new visitors or answer questions, and they even offer COVID-19 testing to help keep everyone safe. People can visit the website to see photos of the facility, look up the Care Finder, or use the app on their phone, whether iPhone or Android, to learn about the programs and features, and if you need to print or share information, there're links for that too. All in all, Carthage Health and Rehabilitation Center provides skilled nursing, rehabilitation, and memory care, with a focus on community-oriented healthcare, advanced medical services, and a caring approach in a setting that feels a bit more homey than most.

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