Overall sentiment across reviews of The Westbury Senior Living is mixed but centers on a clear pattern: the community is a modern, well-appointed senior living campus with many attractive amenities and a strong program of activities, yet it has experienced operational growing pains and inconsistent care delivery that have led to significant variation in resident and family experiences.
Facilities and amenities are widely praised. Multiple reviewers describe the building as beautiful and brand-new, with roomy apartments (often with balconies), in-unit washers and dryers, chef-led dining, a Bistro/snack shop, exercise room, library, pool, courtyard, and programmed outing buses. The memory cottage concept, life stations, and activity-focused spaces (jewelry dressing, woodworking, gardening, pet therapy) receive repeated positive mention as dementia-friendly design elements. Cleanliness and modern design are consistently cited as strengths, and many residents and families report a lively, engaged community with plentiful activities and social opportunities.
Staff and leadership show a complex picture. Numerous reviews highlight compassionate, professional, and attentive staff and single out leaders by name (notably Director of Wellness Sihreta Jones and Executive Director Amy Byergo) for hands-on involvement, responsiveness, and advocacy. Several accounts praise the wellness team for proactive care, coordination with hospice, and assistance with insurance or transitions. Tour experiences are often described as excellent, especially with a frequently-named guide (Debbie Hook). However, these positive accounts coexist with multiple reports of staffing instability: high turnover, understaffing, and moments when nurses were not present on-site. That inconsistency manifests as delayed call-button responses, gaps after hospital discharges, and at least a few reports of substandard personal care and neglect (decline in mobility, poor hygiene, unsafe care), which led some families to strongly recommend against the community for residents requiring higher medical or skilled-nursing levels.
Clinical care and safety are nuanced. Some reviewers note reliable medication delivery and correct administration, fall-detection technology, and effective wellness oversight. Others report unreliable medication dispensing, delayed responses, insufficient shower assistance, and access-control problems in memory care (fob/code issues). The juxtaposition suggests variable day-to-day operational performance — improvements are reported over time in several reviews, but critical failures have occurred for some residents. A recurring theme is that the facility may be well-suited for independent or assisted living and certain dementia-friendly programs, yet it may not consistently meet the needs of residents who require frequent skilled nursing or intensive personal care.
Dining and services receive polarized feedback. Many reviewers praise delicious meals, flexible dining hours (open 7am–7pm), chef-driven menus, a snack shop, and recent improvements in food and housekeeping. Conversely, other reviewers describe mediocre to inedible food, slow service, odd issues like off-tasting water, and cancelled classes or meal-service problems without notice. Financial aspects also generated concern: some families reported high upfront fees, a nonrefundable wine charge, extra costs for housekeeping and transportation, and an uncomfortable experience with an advance payment demand (a 50-day coercive payment noted). These inconsistencies in both quality and transparency of services contribute to mixed overall satisfaction.
Management, communication, and consistency are central themes. Several reviewers specifically commend leaders who listen, act, and raise the standard for quality senior living. Many families reported improved operations over time after administrative changes. At the same time, others point to corporate-management problems, poor front-desk customer service, inconsistent messaging, and incomplete readiness when the community first opened. That contrast illustrates a facility in transition: leadership and staff members receive praise for genuine care and high standards, yet the community's processes and staffing model have not uniformly delivered consistent results across all residents or shifts.
In summary, The Westbury Senior Living is viewed by many as a high-potential, attractive community with excellent amenities, an engaging activity program, dementia-friendly design features, and several standout staff and leaders who provide compassionate attention. However, recurring operational issues — especially around staffing consistency, medication delivery, timely personal-care assistance, and some service/administrative transparency — have produced serious negative outcomes for a minority of residents and created sharply divergent reviews. Prospective residents and families should weigh the facility's strong environment and programs against reported variability in clinical and personal care, confirm staffing and nurse availability for their loved one’s specific needs, clarify all fees and payment policies in writing, and ask for recent references from families whose care needs closely match their own.
