Overall sentiment in these reviews is predominantly negative, with recurring and specific complaints about quality of medical care, staffing, facility upkeep, and communication. Multiple reviewers report neglectful or inconsistent care — including failure to follow doctors' orders, medication administration failures, refusal to give pain medication, and improper wound care (one reviewer specifically reports burned skin after application of a cream). There is at least one allegation of an attempted premature hospice placement without family notification, and several comments that calls with doctors were hung up or that families were not adequately informed. These issues together create a pattern of poor clinical reliability and breakdowns in caregiver-doctor-family communication.
Staff performance and professionalism are mixed but lean negative in these summaries. Several reviewers described staff as rude and unprofessional (one nurse, Tonya, is named), and there are reports of staff smoking outside while on duty. At the same time, a subset of reviewers singled out individual employees as sweet, caring, or exemplary, and the Director of Nursing (DON) and a trainer received praise. This suggests inconsistency across personnel: some staff provide attentive, compassionate care, while others behave rudely or fail to meet basic expectations. Reviewers also describe understaffing and management practices that force employees into unfavorable conditions (forced full shifts, denied leave), which can contribute to the variability in care and morale issues among workers.
Facility condition and environment are frequent concerns. Multiple summaries mention that the facility is old, run-down, dark, and small, with evidence of poor maintenance such as water stains on ceilings, dirty carpets, unpleasant smells, and flies. Rooms are described as small and unpleasant by some reviewers. These environmental issues compound the perception of substandard care and contribute to an overall impression of neglect at the institutional level.
Dining and programming receive mixed but mainly negative remarks. Several reviewers say meals are poor, with limited menu choices and one comment describing feeding delayed until 7pm. Others, however, report that the food is fabulous or almost decent. Rehabilitation services and social interaction also appear lacking: reviewers reported no rehab services and little interaction with other residents, leading to social isolation for some residents. The absence of consistent rehab programming and activities is a notable service gap relative to expectations for a rehab/long-term care facility.
Safety and incident handling are troubling themes. Reviews cite fall risk and at least one serious incident involving a head injury with staples, where family members felt the facility did not hold itself or staff accountable and the patient was subsequently hospitalized. Combined with medication and wound-care complaints, these reports raise concerns about clinical oversight, incident response, and resident safety.
Communication and management problems are emphasized repeatedly. Families describe poor communication from staff and management, unanswered or abruptly terminated calls with physicians, and failure to notify families of significant care decisions (such as hospice placement). Reviewers also characterize operations as unprofessional and inconsistent, noting that there are some good employees but that leadership and management behavior is often problematic. There are also comments about restrictive or problematic pet/dog policies and at least one review explicitly calling the facility not pet-friendly.
In summary, the reviews portray Valley Manor & Rehab Center as a facility with serious and repeated concerns about clinical care quality, safety, staffing, and physical conditions, tempered by reports of a limited number of compassionate and competent staff and occasional positive experiences with food. Key red flags from these summaries include medication and wound-care failures, refusal to administer pain medication, poor communication with families and doctors (including an alleged premature hospice attempt without notification), understaffing and staff morale problems, unsanitary and deteriorating facility conditions, limited rehab and social offerings, and specific safety incidents. Prospective residents and families should be aware of these recurring themes, verify current staffing and clinical protocols, ask about incident reporting and family notification processes, and consider speaking directly to multiple families and recent residents to understand whether the cited problems have been addressed.
