The reviews of Oak Knoll Skilled Nursing & Rehabilitation Center portray a strongly mixed and polarized picture, with some reviewers describing positive, attentive care and a clean environment, while others recount serious concerns about neglect, staff behavior, and safety. Multiple positive comments highlight a clean, odor-free facility and staff members who are professional, helpful, friendly, and caring. Several reviewers specifically praise long-tenured staff and an administrator who is perceived as compassionate and engaged. These accounts indicate that parts of the facility can and do deliver attentive, respectful care and that some families have had an overall positive experience with the staff and environment.
Counterbalancing those positives are numerous, substantive negative complaints. The most serious themes are reports of neglect and poor personal-care practices: residents allegedly being left to sleep all day, not being helped with hygiene, aides being uncaring or physically rough, and residents being left waiting to be fed. Dining and food service are also criticized in several reviews as poorly prepared and inconsistently provided. Allegations of theft by staff (specifically clothes being taken) add a criminal-concern dimension and undermine trust between families and the facility. These issues point to gaps in daily care routines, supervision, and accountability for direct-care staff.
Infection control and communication during a COVID outbreak emerge as a distinct and alarming pattern in the negative reviews. Multiple summaries describe a lack of transparency about residents' health status, families not being informed, and staff continuing to work while infected. Reviewers specifically name the Director of Nursing (DON) as perceived to be uncaring, and some characterize the overall conditions during the outbreak as unsafe. These complaints suggest problems with outbreak management, internal reporting, and family communication protocols—areas that directly affect resident safety and family trust.
Staffing and management perceptions are clearly divided. While some reviews commend an engaged administrator and caring long-term staff, others call the administrator unconcerned and describe rude, disrespectful employees. This contrast suggests inconsistent performance across shifts, departments, or time periods—some units or teams may be performing well while others fall short. The recurring themes of inconsistent care quality, poor communication, and allegations of theft point to weaknesses in supervision, staff training, and oversight.
Overall, the reviews indicate that Oak Knoll has both strengths and significant vulnerabilities. Strengths include facility cleanliness and pockets of genuinely caring, professional staff and leadership. Major concerns center on inconsistent caregiving (neglect of hygiene and feeding), staff behavior (rudeness, rough handling, and theft allegations), food quality and service, and serious lapses in infection control transparency during a COVID outbreak. The pattern is one of variability: families and residents may experience excellent care in some cases and distressing neglect or unsafe practices in others. Any evaluation of the facility should weigh these polarized experiences and seek additional, current information about staffing practices, infection-control policies, incident reporting procedures, and what measures have been taken to address the specific issues raised (theft, communication failures, training, and supervision) to judge whether improvements have been implemented and sustained.
