Overall sentiment from these reviews is strongly mixed but skews heavily negative, with numerous alarming and repeated complaints about basic hygiene, safety, clinical care, and facility cleanliness. A substantial portion of reviewers describe egregious neglect: residents reportedly left unbathed for days to weeks, bedding and rooms that are not cleaned regularly, human waste in showers and on residents, and pervasive urine and feces odors in hallways. Several accounts describe bedsores, pressure injuries, wound progression, and hospitalizations attributed to inadequate skin care and monitoring. These are among the most serious and recurrent themes and suggest systemic failures in daily personal care and nursing oversight.
Medication management and clinical oversight are frequent and significant concerns. Multiple reviewers reported medication errors, delayed or omitted doses (including insulin and pain medications), and poor vital-sign management. There are reports of delayed nurse assessments, delayed or absent doctor consultations, prolonged IV antibiotic courses following infections, and instances where discharge decisions were reversed or mishandled. Together these indicate inconsistent medical supervision and potential risks for residents with complex clinical needs.
Staffing and staff behavior are described as highly inconsistent. Many reviewers cite understaffing, high turnover, and reliance on agency personnel, which they link to long call-light waits (some over 30 minutes), residents being left on floors or in soiled bedding for extended periods, and minimal assistance with feeding, mobility, and toileting. Unprofessional behavior—CNAs using profanity, being on phones, or seeming indifferent—appears in multiple reviews. Conversely, several reviewers singled out specific caregivers and therapists as compassionate, conscientious, and particularly skilled (some even named individuals). This pattern suggests pockets of dedicated staff working within a larger environment of inconsistent training, accountability, and morale.
Facility cleanliness, maintenance, and safety problems recur in the reviews. Reported issues include infrequent mopping (quoted as every 2–3 weeks), dirty rooms, bugs in hallways and beds, wiring problems in walls, nonfunctional in-room phones, and generally messy dining areas and kitchens. Equipment problems are also mentioned—wheelchairs without footrests, poor mattresses, and missing bed rails—which compound safety risks for residents prone to falls or mobility issues. Several reviewers noted environmental hazards and lack of basic upkeep that undermine infection control and resident comfort.
Dining and nutrition receive many complaints about cold, overcooked, unidentifiable, or insufficient food, with some reports stating food was left in front of residents or reused across meals. A smaller number of reviewers described positive dining experiences. Given the volume of negative comments, the dining program appears to be a notable area of dissatisfaction and potential health concern for residents requiring adequate nutrition.
Management, communication, and administrative practices are another major fault line. Reviews allege poor responsiveness from leadership, deflected complaints, billing errors, discharge confusion, and even accusations of being 'money-driven' or stealing. Families reported not being notified about transfers to hospitals, HIPAA concerns, and punitive room moves. These administrative failures exacerbate clinical and caregiving issues by undermining trust and making it difficult for families to advocate effectively for loved ones.
Importantly, a consistent theme is the wide variability in experience. Several reviewers praised therapists, certain nurses, and CNAs for excellent care, successful rehabilitation, and compassionate support—some describing the stay as lifesaving or transformative. Others had profoundly negative experiences, including reports of abuse, theft, prolonged neglect, and clinical deterioration following the facility stay. This variability suggests that while competent, caring staff and effective services exist at Florissant Valley Health and Rehabilitation, they are not uniformly available across shifts, units, or time periods.
In summary, these reviews point to serious, recurring problems in hygiene, clinical safety, medication management, staffing, facility cleanliness, food service, and administration—alongside isolated but meaningful examples of good care and capable therapists. For prospective residents and families, the pattern indicates a high degree of risk and the need for careful, proactive evaluation: verify staffing levels and turnover, observe hygiene and dining service, ask about medication administration and wound care protocols, request references about specific caregivers or therapy outcomes, review state inspection and complaint records, and plan for frequent monitoring or advocacy if choosing this facility. Current systemic issues highlighted in many reviews suggest that without clear, demonstrable improvements in management, staffing, and quality oversight, similar negative outcomes may recur for other residents.
