Forsyth Rehabilitation & Health Care Center

    477 Coy Blvd, Forsyth, MO, 65653
    3.2 · 20 reviews
    • Assisted living
    AnonymousLoved one of resident
    2.0

    Compassionate staff, systemic failures persist

    I had a mixed, mostly painful experience. Many individual staff (Daniel, Kara, April, Ryan and others) were warm, caring and personable, therapy helped after surgery, the building was clean and coordination with outside providers and med reviews were good. But chronic understaffing and poor communication were serious: unanswered call lights, long waits in soiled clothing, laundry/labeling errors, significant weight loss and a medical emergency that required an ambulance, and families were not properly informed about final stages/death. Out-of-pocket costs and uneven staff quality added to the frustration. Compassionate people, but systemic failures mean I can't fully recommend.

    Pricing

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    Amenities

    3.20 · 20 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.5
    • Meals

      2.5
    • Amenities

      3.0
    • Value

      3.2

    Pros

    • Caring and attentive staff
    • Skilled rehabilitation and therapy services
    • Successful rehab outcomes and recovery support
    • Clean, well-kept facility without odors
    • Physician rounds and coordination with outside providers
    • Medication review and reduction of unnecessary meds
    • Friendly, personable staff (several named individuals)
    • Positive social environment for residents
    • Some excellent nurses and aides who go above and beyond
    • Good food reported by some residents/families

    Cons

    • Chronic understaffing and staffing shortages
    • Slow response to call lights and long wait times
    • Hygiene neglect and residents left in soiled clothing/diapers
    • Poor communication and lack of transparency (including end-of-life)
    • Serious medical incidents and significant weight loss reported
    • Inconsistent staff quality and mixed caregiver competency
    • Laundry problems and clothing/labeling mix-ups
    • Terrible food reported by some reviewers
    • Management issues and apparent staffing/organizational problems
    • Out-of-pocket cost concerns for families
    • Allegations of abuse and state health department involvement
    • Rehab wing rooms in need of remodeling
    • Nurses reportedly defensive about medication questions

    Summary review

    The review set shows a pronounced divide in experiences at Forsyth Rehabilitation & Health Care Center, with several strongly positive accounts and several strongly negative accounts. Positive reviewers commonly highlight caring, personable staff and successful rehabilitation outcomes. In these accounts families describe attentive aides and nurses, effective therapy that strengthened residents after surgery, clean rooms, active physician rounds, good coordination with outside providers, and medication reviews that removed unnecessary prescriptions. Multiple reviews name individual staff (for example, Kara Brown, April, Ryan, and Daniel) and praise them for going above and beyond, which suggests that when staffing and individual engagement align, the facility can deliver high-quality, family-pleasing care and a warm social environment for residents.

    Conversely, a significant portion of the reviews raise serious operational and clinical concerns centered on staffing and communication. Recurrent complaints describe chronic understaffing, long response times to call lights, and residents being left in soiled diapers or clothing for hours. Several reports describe neglect of hygiene, slow or absent assistance with toileting and bathing, and at least one account of substantial weight loss and an incident serious enough to require ambulance transport. These reports indicate potentially systemic gaps in frontline caregiving capacity that directly affect resident safety and dignity.

    Communication and management problems are another consistent theme. Families report poor transparency, miscommunication, and situations where staff "dropped the ball" — including critical failures to inform family members about a resident’s declining condition or death. Such failures around end-of-life communication are particularly damaging and have led to strong negative sentiment. Reviewers also cite inconsistent staff quality across shifts, defensiveness from some nurses when questioned about medications, laundry errors (missing socks, unlabeled clothing), and out-of-pocket cost concerns. A few reviews allege abuse and mention state health department involvement, which are serious red flags even if they appear in a minority of accounts; these allegations underscore the need for rigorous oversight and prompt investigation.

    Facility condition and dining receive mixed feedback. Many reviewers describe the facility as clean, without odors, and well-kept, and some specifically praise food and the positive atmosphere. Others say the food is "terrible," and note that the rehab wing rooms need remodeling. This split suggests variability in experience that could be tied to unit differences, time of stay, or staffing/management consistency. The social environment is generally praised by families who describe warm resident interactions and a positive, supportive atmosphere when staff are engaged.

    In summary, the reviews portray a facility capable of delivering excellent, compassionate, and effective care when staffing and communication function well, with multiple testimonials about successful rehabilitation and dedicated caregivers. However, repeated and serious complaints about understaffing, hygiene neglect, delayed responses, poor communication (including around critical events), laundry and administrative problems, and even allegations of abuse create a troubling counter-narrative. The pattern suggests that outcomes at Forsyth Rehabilitation & Health Care Center may be highly dependent on staffing levels, particular caregivers on duty, and management responsiveness. Addressing understaffing, standardizing communication protocols (especially for clinical decline and end-of-life situations), improving laundry/labeling systems, and investigating the most serious allegations should be priorities to reduce variability and ensure resident safety and family trust.

    Location

    Map showing location of Forsyth Rehabilitation & Health Care Center

    About Forsyth Rehabilitation & Health Care Center

    Forsyth Rehabilitation & Health Care Center sits a little under seven miles outside Branson, Missouri, with two locations managed by administrator Suzye Wuerman, and is associated with CoxHealth, which you might have heard about if you're from the area. Folks there can choose private or shared rooms, often called studio or companion-style layouts. The place offers nursing home care with registered nurses and certified nursing assistants, and they'll help with medication management, IV therapies, and personal care like bathing, dressing, or moving around. The staff helps residents with daily living activities, and you can get housekeeping, laundry, and meals that fit your preferences, plus snacks and some enrichment activities every day, which is nice so people don't just stay in their rooms.

    Comprehensive rehabilitation is a big focus, so there are physical, occupational, and speech therapies with a team watched over by a main doctor and a group of visiting specialists, so if you need lots of help after surgery or a stroke, for example, you can get it right there. Folks get massage therapy and therapeutic massage services as part of recovery, and there's occupational health nursing, which helps if you're dealing with long-term or work-related issues. It's all under medical supervision, and the staff tries to keep residents healthy in body, mind, and spirit, with religious services available if someone wants to join in. They offer free rides to outside medical appointments, which is important if you don't drive anymore.

    The Center's reputation comes through a community setting where the staff works together well, and word all around is they make an effort to involve families in big care decisions, so you know what to expect for both short and long-term care. Rooms are set up to feel more home-like, and there's a barber and beauty area for grooming needs, plus amenities aimed at comfort and recovery, which helps when you're away from your own house. The Center holds a 4-star rating from the Centers for Medicare & Medicaid Services, a review score of 5.6 out of 10, and has an A+ rating with the Better Business Bureau, though the facility isn't formally accredited with the BBB. The aim is quality, person-centered care, and from what people say, the positive atmosphere sort of rubs off from the personalities of the folks who work there, and you can go in for a tour or ask questions if you want to get a better picture, which helps before making any decisions.

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