Overall sentiment in the reviews for Fulton Nursing & Rehab is mixed, with many reviewers praising the physical environment, daily life amenities, and the compassionate approach of numerous staff members, while a smaller but significant number of reviews raise severe concerns about management practices, safety, and consistency of care.
Facility and amenities receive consistent positive remarks. Multiple reviewers describe the building as very clean and well-maintained, with pleasant common areas including a rec room, exercise area, a large patio, and a whirlpool. Outdoor time and snacks are noted as part of daily life, and reviewers highlight on-site grooming services (haircuts, beard trims, shaves). These tangible features contribute to an impression of a facility that invests in resident comfort and activity options.
Care quality and staff behavior are the most polarized topics. Many reviews describe attentive, compassionate staff who provide personalized, family-like care, strong communication with families, and staff who go above and beyond. Reported outcomes include residents being well-groomed, feeling safe, and receiving excellent attention. Several reviewers explicitly state that care was a very positive experience or a pleasure to be part of. Conversely, other reviewers report rude or unhelpful staff, neglect, and even abusive behavior. These more serious allegations — including multiple mentions of abuse and neglect — contrast sharply with the positive accounts and suggest significant variability in staff performance or isolated incidents of misconduct.
Dining and nutrition are likewise mixed. A number of reviewers praise the meals and menu, while others report inconsistent meal service and inadequate accommodation of special diets, specifically mentioning that gluten-free needs were not consistently met. This variability may reflect lapses in dietary management or communication breakdowns between staff and families.
Management, administration, and regulatory concerns are notable red flags in the reviews. Allegations include an administrator acting behind a power-of-attorney holder’s back to gain financial control, denial of transfer requests to closer facilities, and reports of discriminatory admission practices (gender-based). There are also mentions of owner deficiencies and regulatory fines. Combined with reports of missing personal property and denial of requested actions, these comments point to potential governance, policy, or oversight problems that could materially affect resident welfare and family trust.
Cost and value are another recurring theme. At least one reviewer cited a specific high cost ($10,000 per month for a couple) and stated they would not return because of price relative to perceived value. Several others expressed concerns about whether the level of care and services justified the expense. Given the range of positive and negative experiences, prospective residents and families may question consistency of value for the rates charged.
In summary, Fulton Nursing & Rehab presents a mixed profile: many accounts describe a clean, comfortable facility with caring staff, good activities, and personalized attention, while a smaller but serious set of reviews alleges neglect, abuse, management misconduct, missing property, discrimination, and inconsistent service (including dietary needs). The most frequent positive themes are cleanliness, compassionate caregivers, and available amenities. The most serious negative themes involve administration/management behavior and allegations of abuse or neglect. Because of this clear variability, anyone considering Fulton Nursing & Rehab should weigh the positive reports against the red flags, request documentation (inspection reports, staffing ratios, incident histories), ask about policies for couples, special diets, handling of personal property, and financial controls, and conduct an in-person visit with specific questions about the concerns raised in these reviews.
