Overall sentiment in these reviews is mixed, with a clear split between strong positives focused on the physical facility and dining, and serious negatives centered on staffing, hygiene, and inconsistent care. Multiple reviewers praise the building itself: it is described as new and well-kept, with many apartment-style rooms, spacious grounds, and dedicated rooms for activities. The dining program is frequently noted as a strength — a nice dining area, three meals a day with good variety, and the ability to have meals delivered to rooms are all cited as positive features. The facility’s proximity to a hospital is also mentioned as an advantage.
Despite those facility strengths, there are recurring and significant concerns about care delivery and cleanliness. Several reviews report hygiene problems: rooms that smelled horrible, residents not bathed after arrival, and residents wearing the same clothes for days. Reviewers also mention unclean and unkept rooms, which contrasts with descriptions of the building being new and well-maintained in other respects. One comment that staff "kept up with Rx only" suggests medication administration may be handled reliably while other personal care needs are being neglected.
Staffing and responsiveness are another major theme with divergent reports. Some reviewers explicitly call staff helpful and pleasant and state that residents receive good care. In contrast, other reviewers describe short staffing, staff as lazy, and unresponsiveness to call lights. This polarization suggests inconsistent staffing levels or variable staff performance — possible scenarios include shifts or units that are adequately covered and others that are understaffed, or variability between individual caregivers. Short-staffing-related problems would also help explain hygiene lapses and unkept rooms reported by multiple reviewers.
Operational and management concerns appear in multiple comments: price concerns are mentioned, and the phrase "terrible place" appears in at least one review, indicating an extreme negative experience. The combination of financial concerns and variability in care quality indicates that families should explore both cost transparency and the facility’s staffing practices before committing. The reviews suggest that while the site and amenities are strong selling points, day-to-day resident care, cleanliness, and staff responsiveness are inconsistent and can be serious issues for some residents.
In summary, Beth Haven Nursing Home appears to offer an attractive physical environment and a solid dining program, with some staff members providing good, helpful care. However, reviewers repeatedly raise red flags about staffing levels, hygiene, and inconsistent caregiver responsiveness, which have led to strong negative experiences for some residents. These patterns point to an institution with good infrastructure but uneven execution in personal care and housekeeping, making it important for prospective residents and families to investigate staffing ratios, cleanliness protocols, and how the facility handles personal care needs and call-light responsiveness before deciding.
