Overall sentiment in the reviews is mixed but centers on a core of strong, compassionate direct-care staff coupled with concerns about facility management, amenities, and cleanliness. Many reviewers repeatedly praise the nursing aides, nurses, and social services teams for being caring, patient, and professional. Specific positives include attentive nursing that helped improve residents’ coordination and strength, social workers who communicate well and ease the admission process, and staff who go above and beyond for end-of-life situations and family involvement in rehabilitation. Multiple reviewers cited individualized attention, good emotional support, and notable staff members (for example, a caregiver named Brandon) who made a meaningful difference.
Care quality and clinical services come through as generally good at the caregiver level: residents’ mental and physical needs are frequently described as being met, and family members report supportive, hard-working staff. The facility is recommended by some as an excellent option for skilled nursing and long-term care because of the strength of the caregiving team and the positive outcomes some residents experienced. Daily activities and special events (such as Thanksgiving dinner), free dining opportunities with family, and an inviting cafeteria and dining room add to quality-of-life for many residents. The facility’s interior and exterior spaces and the size of two-person rooms are cited as positives that contribute to a comfortable environment.
However, a significant and recurring set of concerns centers on cleanliness, staffing levels, administrative responsiveness, and limited amenities. Several reviews explicitly mention persistent urine and fecal odors and a general lack of cleanliness, which is among the most serious and frequently reported issues. Related to care delivery, reviewers reported high CNA turnover and inconsistent staff availability, with complaints about infrequent baths and low engagement from some staff. While some reviewers praise the longevity of certain caregiving staff, the turnover and reported infrequency of personal care tasks indicate variability in day-to-day care experiences.
Management and communication are described inconsistently across reviews. Some families say administrative staff were responsive and helpful during admission and for specific needs, while others call administration "terrible" with poor communication, delays, and logistical problems (including managing visitations and funeral-related matters). This split suggests inconsistent leadership performance or differences over time or among departments; prospective families should expect variability and consider verifying current administrative practices during a tour.
Facility amenities and clinical access have notable shortcomings. Multiple reviewers report there are no in-room phones or televisions/cable, and the hallway phone is sometimes unanswered, limiting resident access to communication and entertainment. Medical oversight is described as sparse in some comments (monthly doctor visits cited), and foot care was mentioned as being performed by non-podiatrists and not meeting expected standards. Transportation and outings appear limited or absent, with reviewers noting no field trips or organized transport. Some reviewers framed the amenities as inadequate compared to expectations (one compared them unfavorably to boarding kennels for animals), highlighting a gap between what families expect and what is provided.
Taken together, the reviews paint a picture of a facility with strong direct caregivers who provide compassionate, effective personal and skilled nursing care for many residents, supported by helpful social workers and meaningful family involvement. At the same time, systemic issues — including cleanliness problems, staffing instability, inconsistent administrative communication, limited amenities (no in-room phones/TV), and gaps in some clinical services — are substantial concerns that prospective residents and families should weigh carefully. If you are considering this facility, prioritize an in-person visit focused on current cleanliness, staffing levels, administrative responsiveness, and clarification of medical oversight and foot-care practices. Ask for specifics about staff-to-resident ratios, bathing schedules, turnover rates, and recent administrative changes to determine whether the positive caregiving strengths are being sustained and whether the noted operational problems have been addressed.
