The reviews of Tablerock Healthcare present a polarized and inconsistent picture of care. Multiple reviewers praise the physical cleanliness of the facility (no odor, very clean), the compassion and effort of many frontline caregivers (CNAs, nurses), and positive aspects of dining and activities when they are handled well. Several accounts describe an engaged dining director, coordinated meals, and meaningful activities that relieve family caregivers and improve resident well-being. In those reports management is responsive to concerns and changes are handled promptly. These positive reviews consistently highlight individual staff members who are friendly, attentive, and caring, and they suggest that when staffing and leadership are functional, residents receive good, pleasant care in a clean environment.
Counterbalancing these positive notes are serious and recurring negative themes that suggest systemic problems for some residents. The most alarming reports include claims of severe neglect, unsafe care (eye injury, rough handling), improper fall reporting, overmedication with Ativan, and instances where residents were confined to wheelchairs and left unable to feed themselves. There are also multiple allegations of financial exploitation and theft (missing hearing aids and dentures) and at least one report of eviction without notice. Communication failures are commonly noted — families say their complaints were ignored or met with indifference — and at least one named nurse (Lisa) is accused of being rude, unresponsive to calls, delaying pain medication, and not following hospital documentation. These are high-risk issues that point to lapses in both clinical practice and facility governance.
A strong pattern in the reviews is the divergence between frontline caregiving and administration/management. Many reviewers explicitly praise CNAs and nurses as hardworking and caring, while criticizing administration and management as "money hungry," uncaring, or focused on budgets rather than residents. Several reviews mention that care quality is inconsistent and varies with staffing levels or recent budget reductions; one review references that prior management was rated much higher. This suggests that resident experience may depend heavily on which shift, which individual staff members, or which management team is on duty.
There are also specific procedural and safety red flags: reports of overmedication, failure to read and follow hospital documents, improper fall reporting, and possible theft point to weaknesses in medication management, documentation, reporting systems, and secure handling of residents' personal property. Combined with allegations of eviction without notice and financial exploitation, these issues could have legal and regulatory implications and merit careful review by families and oversight authorities.
In sum, Tablerock Healthcare elicits mixed but deeply polarized feedback. Strengths are clear: a clean facility, dedicated and compassionate frontline staff in many cases, coordinated dining efforts, and meaningful activities. However, the breadth and severity of negative reports — including neglect, safety incidents, medication concerns, theft, poor communication, and allegedly uncaring administration — are significant and recurring. Prospective residents and families should weigh these mixed reports carefully, ask for recent inspection and incident records, meet multiple staff members across shifts, and clarify policies on medication management, property security, fall reporting, and eviction/transfer procedures. Families currently using the facility should document concerns in writing, escalate complaints through formal channels, and monitor care, particularly during understaffed shifts.
