Overall sentiment: The reviews for Cedarhurst of Lebanon are predominantly positive, with a strong and recurring emphasis on compassionate staff, a clean and attractive facility, extensive activities and outings, and dependable day-to-day care. Numerous reviews highlight staff who go "above and beyond," describe a family-like atmosphere, and praise specific team members (for example, references to Justin, Kim, Tracy, Annmarie and Sarah). Many families report peace of mind, clear improvement in residents' social and emotional wellbeing, and praise for the facility's modern appearance, private apartments with kitchenettes, and a range of on-site amenities (movie theater, hair salon, courtyards, game room).
Care quality and staff: The most common and strongest theme is the quality of the caregiving team. Multiple reviewers use words like loving, compassionate, attentive, and professional. There are frequent anecdotes of staff providing personalized touches — braiding hair, holding hands, remembering names — and direct mentions of 24/7 nursing oversight and daily check-ins. Several reviews call out specific staff or departments as outstanding (activities director, nursing team, admissions/tour staff), and many families feel the staff treat residents like family rather than just a job. Maintenance, housekeeping and kitchen teams are also repeatedly praised for keeping the building spotless and offering varied menu choices.
Facilities and amenities: Reviewers consistently describe Cedarhurst of Lebanon as a newer, updated, and well-kept property. Positive remarks include attractive interior design, easy-to-maneuver apartment layouts, private apartments with kitchenettes, pleasant smells, clean common areas, beautiful courtyards, and many amenities such as a movie theater, salon, and landscaped gardens. The facility's appearance and upkeep are frequently tied directly to family satisfaction and perceived quality of life for residents.
Activities and social programming: A major strength reported across reviews is the activities program. Many families praise the variety and frequency of events — off-site trips, live entertainment, holiday celebrations, church services, car shows, luaus, BBQs, and more. Several comments specifically thank the activities director (named in multiple reviews) for enriching residents' days and organizing frequent outings. Reviewers attribute increased social engagement, happiness, and even physical improvement in residents to these programs.
Dining and housekeeping: The kitchen receives largely positive feedback for offering a varied menu, alternatives when residents dislike certain meals, and perks like breakfast served all day. However, there are also specific complaints about meal satisfaction in a minority of reviews. Housekeeping and laundry services are routinely described as exemplary, with rooms cleaned with pride and a consistently immaculate environment cited by many families.
Management, communication and value: Many reviewers compliment communication and responsiveness from administration and specific staff members, and several relate positive experiences around move-in, tours, and care coordination. Nonetheless, there are recurring concerns about value: some families feel visits or care are insufficient relative to the price, billing disputes or unclear charges have arisen, and a mandatory prescription plan/MedExpress arrangement and insurance compatibility problems were specifically called out. A few reviews requested better documentation of therapy visits (PT/OT) and clearer billing practices.
Safety, documentation and serious concerns: While most reports praise safety and security, several serious negative incidents and patterns are notable and affect overall assessment. These include documented lapses in care documentation (for example, a family observed staff began pre-cutting food for safety but found no entry in the medical record), a choking incident involving a chicken strip salad, falls that resulted in increased dependency and use of a wheelchair, and allegations of improper handling causing bruised wrists or shoulder injury. A small number of reviews make very concerning claims — intoxicated nurses and threats by staff — which, if accurate, would represent serious safety and management failures. Additionally, reviewers asked for better documentation of PT/OT and of promised extra help in memory care. Night shift understaffing and the need for additional staff training were also raised as recurring issues. There are also mentions that negative reviews were removed in some contexts, leading to transparency concerns.
Net assessment and patterns: The dominant pattern is a high level of resident satisfaction driven by staff compassion, robust activities and a well-maintained facility. These strengths are repeatedly cited and form the core reasons families recommend Cedarhurst of Lebanon. However, the presence of multiple, specific safety and documentation concerns — including choking, falls, inconsistent record-keeping, allegations of mistreatment or impaired staff — creates a meaningful counterweight. Financial and administrative issues (billing disputes, mandatory prescription services, insurance incompatibility) are a secondary but recurrent theme. Taken together, this suggests a facility with many operational and cultural strengths but with isolated or systemic issues in documentation, staffing at certain shifts, clinical safety practices, and administrative transparency that warrant attention.
Recommendations for prospective families and management: Prospective families should weigh the overwhelmingly positive experiences about daily life, activities and cleanliness against the reported safety/documentation issues. When touring, ask to review sample care plans and documentation practices (especially for dietary modifications and PT/OT), inquire about night shift staffing ratios and training programs, clarify billing and prescription plan requirements, and request examples of how the facility handled past incidents. For management, addressing documentation rigor, staff training (including safe transfer and feeding protocols), transparent billing practices, and proactive communication about any serious incidents would reduce the most damaging concerns and better align operations with the strong positive culture many families already praise.
