Overall sentiment in these reviews is sharply mixed: multiple reviewers strongly praise the staff, atmosphere, cleanliness and activities, while an overlapping set of reviews describes serious clinical, staffing and management problems. The most consistent positive themes are front‑line staff behavior and resident engagement — numerous comments describe caring, attentive, warm caregivers who know residents by name, prompt communication, and a home‑like, clean interior where residents participate in music, singing and social activities. Several reviewers explicitly call the facility the best they or their loved ones have experienced and express gratitude for excellent personal care.
However, these positive reports coexist with numerous, severe negative allegations centered on management, staffing levels and clinical safety. Several reviews call out the administrator and management for unethical or manipulative behavior, and there are repeated complaints about administration-related decisions (including firing aides) that appear to have increased staff shortages. Nighttime understaffing is reported multiple times, and reviewers describe overworked or pushed-to-quit staff. Those workforce stresses are linked in the reviews to care problems such as residents not being bathed, medication errors, and inconsistent or declining care quality.
Clinical and safety concerns are among the most serious themes in the negative reviews. Specific allegations include medication errors, visible unclean conditions (such as blood on floors), medical equipment left on the floor, and a report of a resident dying alone with family complaints about disregard for family members. Some reviewers mention behavior by staff that is threatening or aggressive toward residents or coworkers. One review explicitly suggests the matter may merit a regulatory complaint. These reports contrast sharply with other reviews that say residents are well tuned to and supported by staff, indicating inconsistency in care experiences.
Facility and dining impressions are similarly mixed. Several reviewers emphasize that the building is attractive, well maintained and clean, with a pleasant interior and a warm, home-like feel. Conversely, other reviewers describe disturbing cleanliness and maintenance lapses. Food opinions vary widely: some residents and families praise the food, while others call it "disgusting." The presence of both strong compliments and harsh criticisms suggests variability in daily operations or a change over time in quality.
Activities and resident engagement are among the more uniformly positive aspects. Multiple reviewers note music, singing, dancing, and social interaction — residents smiling, tapping feet and joining in programs — which indicates a robust activity program that supports quality of life. These elements are repeatedly cited as contributing to residents' happiness and involvement.
A recurring pattern across the reviews is a divide that may reflect either inconsistency between shifts/units or a transition period with deteriorating leadership. Several comments suggest a worsening reputation, families moving loved ones elsewhere, residents being turned away, and rumors of past financial troubles. At the same time, many reviews praise individual staff members and departments, which suggests that the frontline workforce still contains committed caregivers doing good work despite operational and leadership challenges.
In summary, these reviews portray Lincoln Community Care Center & Lakeside Suites as a facility with clear strengths — notably caring direct‑care staff, engaging activities and attractive, home‑like spaces — but also with notable weaknesses that could materially affect safety and quality of life. The most urgent concerns raised relate to management practices, staffing shortages (especially nights), clinical errors, and serious cleanliness/safety allegations. Prospective residents and families should weigh both sets of observations, ask targeted questions about staffing levels, recent incidents, medication administration safety, and management turnover, and review recent inspection reports or speak with current families to determine whether the positive frontline care experiences are consistent and sustained or whether the negative patterns reflect systemic issues that need resolution.
