Overall sentiment across the reviews for Truman Lake Manor Inc is strongly mixed, with a clear polarization between reviewers who report warm, attentive care and those who raise serious administrative, staffing, and safety concerns. Several reviews express deep appreciation — describing staff as caring, treating residents like family, and singling out specific employees (notably Paul Stafford) for praise. These positive accounts include expressions of heartfelt thanks, festive engagement such as holiday greetings, and statements that the facility is well maintained. For some families, the care experience appears to be very good and personally meaningful.
Counterbalancing those positive reports are numerous and significant complaints that point to systemic issues. Administrative and payroll problems are a recurring theme: reviewers accuse payroll staff of being the "worst," describe payroll payments not being sent, and allege serious financial noncompliance such as being behind on child support payments. One review indicates the owner seemed receptive and promised to look into a problem, which suggests some awareness at leadership level, but other comments portray management as unresponsive or negligent. These administrative failures are particularly consequential because they affect both staff livelihoods and trust with families.
Staffing, behavior, and competence are another area of divergence. Positive reviews emphasize friendly, caring, and family-like interactions. However, negative reports claim unresponsiveness, incompetence, ignorance, and negligent operations. There are also alarmingly specific allegations — including rumors of staff drug use and descriptions that certain staff members make family members uncomfortable. Some reviewers commented negatively on staff appearance and grooming, which, while not a clinical concern, contributes to perceptions of unprofessionalism. Short-staffing is mentioned explicitly and likely exacerbates both care quality and hygiene/cleanliness issues.
Facilities and day-to-day environment receive mixed notices as well. A subset of reviewers says the facility is well maintained, but others report practical shortcomings such as no private baths and a pervasive bad smell. One review states that loved ones are being kept away, which could indicate restrictive visitation policies or strained family relations; the context isn’t fully clear from the summaries but is nevertheless concerning to families. Holiday outreach and other signs of engagement are positives, yet they do not negate the reported shortcomings in privacy, smell/cleanliness, and staffing levels.
Management and culture emerge as a notable pattern. Several reviews use strong language — "toxic workplace," "narcissistic management," and direct calls of shame toward a named individual (Timothy Corbin). These are serious reputational red flags that may reflect either acute incidents or longer-term cultural problems. At the same time, at least one reviewer found the owner responsive when approached, which suggests variability in leadership behavior or inconsistent follow-through.
In summary, Truman Lake Manor Inc elicits sharply divided reactions: some families report excellent, compassionate, and attentive care with staff who feel like family and specific employees who stand out positively. Simultaneously, other reviewers raise troubling issues around payroll reliability, alleged legal noncompliance, staff competence and conduct (including rumors of drug use), short-staffing, hygiene/cleanliness concerns, lack of private baths, and an allegedly toxic management culture with at least one named target of criticism. These patterns suggest the facility may be delivering good direct care in some cases but is also contending with administrative, staffing, and cultural problems that could materially affect safety, trust, and consistency of care. Prospective families or oversight parties should weigh both the positive testimonials and the serious allegations; follow-up questions should focus on payroll/legal compliance, staffing ratios and turnover, visitor policies, cleanliness/maintenance, and how management addresses complaints and conducts staff screening and supervision.
