Overall sentiment in the reviews for Moore-Few Care Center is strongly mixed. A large number of reviewers praise the staff as compassionate, empathetic, and family-like, repeatedly noting outstanding nurses and aides, timely responses to call lights, and staff who make residents feel at home. Multiple summaries highlight in-house therapy, home-based care services, and a focus on maximizing resident function. Reviewers also mention positive facility features such as a clean environment (reported by several families), a great family room, personalized room arrangements, available snacks, a beauty salon, and a variety of services and activities. Several reviewers emphasize improvements and a renewed commitment since new management took over, citing improved communication (phone calls answered) and greater attention to staff and operations. COVID-era accommodations for visitation were appreciated by some families, even as precautions added stress.
At the same time, a troubling subset of reviews raises serious concerns about care quality and consistency. Reported issues include alleged neglect, bed sores not properly treated, poor wound and dental care, and claims of unnecessary patient sedation. Multiple reviewers reported falls; some said families were not notified after incidents. There are complaints about insufficient staffing or not enough help, leading to problems with continence care and mobility-aid handling (for example, reports that walkers were removed or wheelchair placement was mishandled). A few reviewers alleged theft and described rude or unpleasant office staff. Some families reported rapid decline of their loved ones or death within a short time after admission — these are reported experiences and raise concerns though the reviews do not provide medical causal details.
Facility-related feedback is contradictory: while several reviewers call housekeeping "amazing" and describe the home as clean, others explicitly state that rooms were not cleaned regularly. This split in accounts suggests variability in day-to-day operations or differences between units, shifts, or time periods. Dining and resident life receive generally positive mentions — good food selection, snacks, and activities such as salon services — and many residents and families express appreciation for the atmosphere and individualized touches in rooms.
Management and communication are also described both positively and negatively. Some reviews credit new administration with concrete improvements and responsiveness, while others report rude office staff and poor communication around incidents. COVID-19 policies are seen both as a positive (accommodating visits) and a source of strain on staff and families.
Patterns and takeaways: the dominant theme is inconsistency. Many families are highly satisfied and praise the caregiving staff, therapy services, cleanliness, and amenities; others report serious lapses in basic care and safety. The presence of both glowing testimonials and serious allegations suggests that experiences may depend on timing, specific staff on duty, unit-level conditions, or changes under new management. For someone evaluating Moore-Few Care Center, these reviews indicate there are real strengths (committed caregivers, therapy services, pleasant communal spaces) but also potential red flags (wound care, falls management, staffing levels, and communication) that deserve careful attention.
If you are considering this facility, ask targeted questions and verify current conditions: staffing ratios by shift, protocols for fall reporting and family notification, wound and skin care procedures, medication/sedation policies, turnover rates for clinical staff, cleaning schedules, and how complaints are handled. Request a tour during different times of day, speak with current residents and their families if possible, and review recent inspection reports or complaint histories to check whether the concerning issues have been addressed since the reviews that reported them. The reviews reflect both strong positives and serious negatives; due diligence can help determine whether the facility's strengths align with your priorities and whether reported problems have been resolved.
