Overall sentiment across the reviews is strongly mixed and polarized: many reviewers praise the physical plant, social life, and individual caregivers, while a substantial and recurring set of complaints point to systemic operational and safety failures. Positive comments consistently celebrate the facility’s aesthetics, layout, and programming — the theater, courtyard, bistro, wide hallways and thoughtfully arranged common areas are repeatedly described as beautiful and welcoming. Numerous families and residents report that the community offers lively, well‑run activities (ice cream socials, Friday Happy Hour, holiday parties, outings and many programs), and several reviews single out a phenomenal chef and excellent dining experiences. Practical amenities such as wheelchair‑accessible units, a bus with lift, weekly doctor visits, beautician services, and available respite stays are also frequently noted as strengths.
Despite these strengths, the dominant recurring theme is severe understaffing, high staff turnover, and inconsistent care quality. Reviews describe widespread use of agency staff, frequent changes in leadership and activities directors (with activity programming dropping after departures), and staffing shortages that materially affect day‑to‑day care. Multiple accounts recount missed medications, delayed or absent nursing response, life‑alert or call button failures, and delayed notification to families after falls. Serious safety incidents are reported — residents found on the floor, ambulance arrival before nursing staff, and residents left in soiled clothing — which underline an important safety risk when staffing is insufficient. Several families described residents not being bathed, not checked for hours, or not given scheduled meals or medications, particularly on memory care floors or during off‑hours.
Management, communication, and operations are another cluster of concerns. Reviewers recount billing errors (one initial bill cited as over $10,000), outrageous one‑time community fees (one reported at $2,500), late fees charged due to administrative mistakes, and refunds that were slow or still pending. There are multiple reports of lost laundry and dishes, missing bedding or inventory issues, and weekend phone lines or on‑call coverage being inadequate so that calls go unanswered. Several reviewers describe the executive director or administration as dismissive or absent, and some mention that owners were aware of problems but had not taken visible corrective action. These operational lapses compound family frustration and erode trust, even among those who praise certain staff members.
Cleanliness and housekeeping receive mixed reviews: many reviewers praise a clean, hotel‑like environment and well‑kept dining areas, but others report urine odors in hallways and laundry rooms, dining tables not cleaned between seatings, and rooms or linens left dirty after prior occupants. This inconsistency appears to correlate with staffing shortages and high turnover in housekeeping as well as nursing aides. Memory care receives particularly polarized feedback: some accounts commend engaged memory care CNAs and strong involvement, while other accounts describe understaffing, insufficient evening coverage, unsafe situations (residents partially undressed in common areas), and activities not being appropriately tailored to memory care needs.
Dining and activities are real strengths when staffing and leadership are stable. Several reviewers enthusiastically praise the chef, varied menus, and high‑quality meals, while other reviews note a revolving door of chefs and periods where meals are described as inedible or limited. The activities program is repeatedly highlighted as robust and enriching — when an experienced activities director is in place, offerings are wide and residents are social and engaged. However, multiple reviewers note a drop‑off in programming when that leadership changed.
In short, the community offers a beautiful facility, strong social programming, and many individual staff members who are caring and professional. At the same time, there are persistent, serious operational and clinical risks tied to chronic understaffing, leadership instability, and administrative errors. Families should weigh the facility’s physical and social advantages against documented safety incidents, medication and billing errors, and inconsistent housekeeping. When considering this community, prospective families should ask specific, documented questions about current staffing ratios (especially in memory care and evenings/weekends), recent turnover, protocols for call‑button response and fall notifications, written billing practices and fee disclosures, and recent measures management has taken to correct the cited issues.
