Overall sentiment in the reviews for McKnight Place Extended Care is highly mixed but tilts toward serious concern. Multiple reviewers praise specific clinical services and individual staff members, particularly therapy teams (physical, occupational, speech) and a handful of named caregivers and nurses who provided attentive, effective care. These positive reports include an easy admission experience for some, clearly-stated pricing in at least one instance, organized activities such as dog visits, and repeatedly-mentioned excellent meals. The facility’s exterior and decor are frequently noted as attractive.
However, a substantial portion of reviews describe significant and recurring problems with care quality and safety. Concerning patterns include reports of missed medications (one reported rehospitalization), missed or delayed diagnosis and treatment of infection (cellulitis), and critical communication failures such as extremely long or unanswered nurse call responses (30–60 minutes reported) and dead or busy phone lines. There are serious safety and supervision allegations: delayed notification after a fall (15-hour delay reported), unsecured doors with unknown men entering, residents left frightened or screaming, and cameras purportedly revealing neglect. Reviewers also claim neglect of basic needs — lack of assistance with hygiene, no showers, soiled sheets and clothing, residents left in urine — and some cite theft of personal belongings.
Staffing and management issues are another dominant theme. Many reviewers describe an inconsistent workforce: while some nurses, techs, and therapists are called out for excellent care, other staff are described as rude, dismissive, and unprofessional. Specific allegations include yelling at residents, sleeping on the job, drug-use accusations, and outright abuse in the strongest reviews. Several comments point to poor supervisory practices, miscommunication in scheduling, sudden terminations without notice, lost or mishandled critical paperwork (including DNR forms), and mismanaged orders. One manager (named Liz) is mentioned positively but also noted as unavailable on weekends, implying coverage gaps during off-hours. These reports suggest variability in leadership effectiveness and inconsistent operational oversight.
Facility cleanliness and pest control are inconsistent across reviews. Some residents/families report a clean, odor-free, welcoming interior, while others report bugs/roaches and general uncleanliness. Food service receives consistent praise from many reviewers, often singled out as excellent and among the facility’s strengths. Activities and community engagement are occasionally highlighted as well-run and meaningful, with therapy progress and social programming helping some residents improve and feel supported.
Cost and value are raised repeatedly. At least one reviewer cites a very high monthly cost (about $12,000) and considers it not justified by the level of care received. The combination of high fees and reports of neglect, safety incidents, and administrative failures results in strong dissatisfaction for many families. Several reviewers explicitly say they would not recommend the facility, while others strongly endorse it based on positive personal experiences.
In summary, reviews paint a polarized picture: a facility capable of providing excellent therapy, good food, and compassionate care from certain staff members, yet also one with recurring, serious complaints about safety, basic care, responsiveness, management, and cleanliness. The most frequent and urgent themes to investigate before placement are medication management, call-response times, infection control and wound management, security and supervision, handling of advance directives/paperwork, staffing consistency (including weekend coverage), and pest control. Families considering McKnight Place Extended Care should ask targeted questions about these areas, request documentation of staffing levels and incident histories, meet and evaluate direct-care staff, and consider enhanced oversight (frequent visits, video monitoring where legal and permissible, and clear escalation procedures) if they proceed.
