Overall sentiment in these reviews is strongly positive, with consistent praise for the caregivers, cleanliness, and faith-based atmosphere at Mother of Good Counsel Home. Multiple reviewers explicitly call attention to the facility’s exceptionally caring and attentive staff, describing them as loving, treating residents like family, and providing high-quality, exemplary care. Several comments emphasize that residents feel safe and "in good hands," and some reviewers note that care at this home was better than at other facilities they have experienced. The facility's cleanliness is repeatedly highlighted as a clear strength.
The faith-centered environment and related amenities are a distinguishing feature in the feedback. Reviewers mention a faith-filled atmosphere and a beautiful Catholic chapel, which contributes to a welcoming and spiritually supportive environment for residents who value that dimension of care. The social environment and welcoming tone are also noted: staff are described as friendly, and activities are characterized as good and tailored to residents’ needs, suggesting attention to both social engagement and individualized programming. Several reviewers also mention that meals and diets are adjusted to meet specific needs, reinforcing a perception of personalized care.
Staff performance is the most prominent positive theme. Words like "incredible," "excellent," and "most caring staff" recur, with multiple reviewers recommending the facility and offering strong endorsements. Peaceful visits and comments that family members feel their loved ones are "in good hands" indicate a high level of trust in day-to-day care. The combination of responsive management (described as "very responsive to concerns") and hands-on caregiving appears to create a reassuring environment for many families.
Despite the largely positive picture, there are notable and repeated concerns that temper the overall assessment. Sensory care stands out: reviewers specifically point out that hearing and vision impairments are not being adequately addressed. This is a practical and significant gap, particularly for residents with sensory losses who require accommodation to maintain quality of life. Staffing shortages are also mentioned, which can affect continuity of care and program delivery; even where staff are praised, shortages could create stress points or explain isolated negative incidents.
Dining receives mixed feedback. While some reviewers praise the food and note diets are adjusted appropriately, at least one review labels the food as the "worst," indicating inconsistency in meal quality or expectations among families. Management and personnel issues appear in a few summaries: there is mention of an "unfair termination," a specific negative staff attitude incident, and a reviewer-expressed "quality of life concern." These comments are relatively isolated but important because they point to occasional lapses in administration or staff behavior that have negatively affected residents or families.
In sum, the dominant themes are strong caregiving, a clean and faith-focused environment, and individualized attention to diet and activities — factors that lead many families to confidently recommend the home. However, reviewers also flag operational weaknesses that bear watching: sensory impairment accommodations, staffing levels, and some inconsistent experiences with food and personnel decisions. For prospective families, the facility appears to offer excellent compassionate care and spiritual resources, but it would be prudent to ask about how the home addresses hearing and vision needs, current staffing levels, meal planning consistency, and any recent incidents of personnel disputes or resident quality-of-life complaints.
