Overall sentiment across the reviews is mixed, with a clear split between strongly positive experiences and serious negative reports. Several reviewers praise compassionate staff, supportive coworkers, an organized management team, and improved conditions after a change in ownership. At the same time, other reviewers describe troubling lapses in basic care, hygiene, safety, and management responsiveness. This polarity suggests the facility delivers variable experiences depending on unit, staff on duty, or timing.
Care quality is inconsistent. Multiple reviews note that some RNs and CNAs are courteous and provide good care, and rehabilitation services and the director of nursing receive positive mentions in certain accounts. Conversely, other reviews describe untreated medical issues (including UTIs), bedsores, and a general lack of actual care. There are several specific complaints that indicate clinical lapses: infections left untreated, patients kept after doctor and physical therapy clearance without receiving therapy, and therapy being stopped unexpectedly. These specifics point to not only interpersonal issues but also lapses in clinical follow-through for some residents.
Staffing and personnel issues are a dominant theme. Reviewers repeatedly describe a wide variance in staff performance: some employees are praised as compassionate and hardworking, while agency staff are characterized as disengaged or "working only for a paycheck." Several reports state that nurses and aides are difficult to locate and communication is poor. At the severe end, there are allegations of theft by staff and family members reporting that administrators were unavailable or rarely present when problems arose. Yet other reviewers specifically call out an administrator who truly cares and a team that works well together, reinforcing the idea of inconsistent management or changes over time.
Facility environment and amenities show a split as well. Multiple reviewers call the building old, dreary, and not suitable for active seniors, with a dismal appearance and mention of a curfew and lack of entertainment. At the same time, some families note positives such as a secure location, easy access for drop-off and pick-up, and even comments that the home smells pleasant. Several reviews highlight that improvements and up-to-date changes occurred after an ownership transfer, suggesting some recent capital or operational investments have been made.
Food, hygiene, and daily living support draw specific criticism in negative reviews: instances of filthy rooms with feces, water being out of reach, meals that do not match the posted menu or have items omitted, and overall problems with cleanliness. Conversely, other reviews explicitly say cleanliness has improved after ownership changes and praise attentive staff who ensure basic needs are met. These conflicting reports again indicate variability in performance and possibly differences between wings, shifts, or periods before and after management changes.
Management and organizational patterns show both praise and concern. Positive accounts describe a well-organized management team that emphasizes compassionate care and report favorable survey results. Negative accounts emphasize administration being rarely present or unresponsive and raise concerns about for-profit culture affecting staff treatment. One troubling operational issue reported is residents being kept beyond discharge clearance without active therapy, prompting families to consider moving loved ones elsewhere.
Taken together, the reviews portray a facility with large swings in experience: some families find loving, attentive care and notice improvements under newer ownership, while others report neglectful practices, hygiene failures, clinical oversights, and poor communication. The most consistent pattern is variability — positive reports often coexist alongside serious negative incidents. For prospective families, these reviews suggest it would be important to verify current conditions directly: ask about recent survey results, staffing mix (including use of agency staff), infection-control practices, therapy and discharge procedures, personal-item security, and to tour multiple units and speak to current families if possible. The facility may deliver good care at times and in parts of the building, but the documented serious concerns mean due diligence is strongly advised before making placement decisions.
