Overall impression: The reviews for Mary Queen And Mother Center are markedly mixed, with a clear pattern of polarized experiences. Many reviewers praise the facility’s rehabilitation services, cleanliness, active activities program, and friendly interactions from portions of the staff. At the same time, a substantial number of reviews raise serious concerns about inconsistent care, understaffing, poor communication, and episodic safety or dignity lapses. The aggregate picture is one of a facility that can deliver very good rehabilitation and that offers a pleasant environment for some residents, but which exhibits uneven staffing, communication, and care quality that can lead to serious adverse outcomes for others.
Care quality and clinical concerns: Rehabilitation and therapy services receive consistent positive mentions — multiple reviewers specifically singled out excellent physical and occupational therapists and good rehab care. Nursing care descriptions are split: several relatives and residents describe attentive, advocacy-minded nurses and caring CNAs, daily nurse care, and good medication management. However, other reviewers describe delays in essential assistance (bathroom help, pain relief), understaffing leading to overworked aides, and staff who are distracted or disengaged. More serious clinical concerns were also raised: at least one report describes a UTI that progressed despite nurse advocacy and resulted in hospitalization and death, and another mentions a wheelchair swap/dignity incident. These reports highlight safety and medication-management risks for some residents and suggest inconsistent adherence to care protocols. The overall theme is variability — strong rehab and some very good nursing care coexist with episodes of neglect and preventable harm according to reviewers.
Staff behavior, communication, and management: Staff impressions are polarized. Many reviewers note friendly, warm, and accommodating staff, with specific praise for a head nurse, helpful aides, and staff who accommodated dialysis scheduling. Conversely, there are multiple complaints about staff lacking compassion, not interacting with residents, being rude, socializing or on their phones during shifts, and slow responses to calls for help. Communication and organization are recurring negatives: reviewers describe needing to talk with many different staff members to get information, disorganized and uncoordinated care, and mixed or inadequate responses from administration. Management itself is viewed positively by some ("good administration, well run") and very negatively by others (administrator perceived as uncaring or money-focused). COVID-19 restrictions were also cited as a factor that hindered family involvement, reducing oversight and compounding communication frustrations during that period.
Facilities, amenities, dining, and activities: The physical environment and programs are among the stronger elements in the reviews. The building is described as clean, with a pleasant outdoor area, a chapel, rehab dining area, wings having their own rooms and lunch rooms, and some rooms with courtyard views. Activities are active and varied — card games, music, Bingo, puzzle therapy, and bus outings for shopping were all noted. Dining receives generally positive remarks about food quality and options, though some reviewers said food was merely "OK." A notable dietary gap is the absence of a specialized diabetic menu mentioned by at least one reviewer. Room size is a point of concern for some — several noted very small private rooms or two-bed rooms, and an overall sense of limited on-site amenities in certain units.
Logistics, cost, and safety features: Transportation is provided and includes shopping trips, but some reviews cite unreliability in transportation scheduling. The facility accepts Medicaid, which is helpful to families on limited budgets, but there are complaints about perceived poor value for money from those dissatisfied with care. A practical safety feature is the locked community for residents who wander, which family members appreciated. However, reports of staff shortages, inattentive behavior, and specific safety incidents temper confidence in safety broadly.
Patterns and recommendations: The dominant pattern is inconsistency: strong rehab, clean facilities, and active programming are repeatedly reported, yet inconsistent staffing levels, variable empathy and responsiveness, and communication breakdowns lead to negative and sometimes severe outcomes for some residents. Families considering this facility should verify current staffing levels and turnover, ask about policies for responding to bathroom/pain calls and infection control, inquire about diabetic menus and dietary accommodations, confirm transportation reliability, and request specifics on incident reporting and how management addresses safety complaints. For residents needing short-term rehab, the facility appears to have strengths; for longer-term placement where continuous attentive care and consistent compassionate staffing are critical, the mixed reviews suggest families should visit, speak with current families, and carefully monitor care plans and response times.
Bottom line: Mary Queen And Mother Center has clear strengths — rehabilitation services, active programming, clean spaces, and some deeply compassionate staff — but also meaningful and recurring weaknesses — understaffing, inconsistent compassion and responsiveness, communication failures, and documented safety incidents. Decisions about placement should weigh the facility’s rehab strengths and amenities against the risk of inconsistent basic care and ensure that families have a plan to verify and monitor staffing, communication, and safety practices.
