Overall sentiment across the reviews is mixed, with strong, repeated praise for the caregiving staff and the social/dining environment contrasted against serious operational, safety, and leadership concerns. Many reviewers emphasize that direct care staff—nurses, CNAs, kitchen personnel, therapy teams, and social services—are compassionate, hands-on, and resident-focused. Positive comments consistently reference active programming, an engaged Resident Council, supportive in-house therapy services, worship and counseling offerings, and attractive facility features such as stained glass windows and a home-like atmosphere. Food quality and portion size are also repeatedly praised, with several reviewers describing restaurant-quality meals, meal customization, and friendly kitchen staff. Numerous families said residents were happy, well-cared-for, and would recommend or return to the facility based on those strengths.
However, these positives are offset by recurring and serious concerns about leadership, communication, safety, and cleanliness. Multiple reviews describe an unreliable or removed call system, unanswered call lights, and phone lines that leave families and medical providers unable to reach staff. There are reports that management and administration fail to address complaints or return calls; in at least one account the ADON yelled at a family member and human resources was described as unprofessional. Housekeeping complaints also appear repeatedly: some reviewers report rooms and toilets not being cleaned and even allegations of bed bugs linked to donated bingo prizes. Other reports describe the facility as filthy with trash and unsafe conditions. These conflicting cleanliness reports suggest variability across units or shifts rather than uniformly poor or uniformly excellent housekeeping.
Medication management and safety concerns are prominent. Several reviewers allege medication errors and, in one serious claim, night nurses stealing medications—an accusation compounded by assertions that management signed off and swept incidents under the rug. Medication timing is also cited as inconsistent. Fall risk is another theme: reviewers describe residents with elevated fall risk whose call lights go unanswered and who may not be getting necessary assistance. Together, these safety-related complaints indicate potential systemic problems in training, supervision, and accountability.
Staffing and operational culture show a clear split in perception. On the positive side, many reviews celebrate teamwork, staff pride, improvement efforts, and a caring culture among frontline workers—including statements that staff “love” taking care of residents and that residents feel cared for. Conversely, there are specific reports of uneducated or rude staff, chaotic daily operations, disorganization, and lack of leadership. This suggests variability between shifts, personnel, or departments: some teams appear highly effective and resident-centered while others fall short. Management receives mixed mentions—one reviewer praised a respectful administrator named Frank, while several others reported that administrators and directors of nursing did not address issues.
Dining and activities are clear strengths for many residents: robust programming, attentive kitchen staff, and high-quality meals contribute strongly to resident satisfaction. Therapy services are described as supportive, and many reviewers noted improvements over time. The presence of a chapel, prayer services, gym, and counseling indicates a broad offering of spiritual and rehabilitative services that many families value.
In summary, the facility demonstrates important strengths—compassionate direct caregivers, strong social and therapy programming, appealing physical features, and excellent dining for many residents. At the same time, multiple reviews raise red flags around communication systems, leadership responsiveness, medication safety, cleanliness, and consistency of care. These patterns point to a facility with a solid core of committed staff and valuable services that is nonetheless undermined by operational and managerial deficits in specific areas or shifts. Families considering this facility should weigh the clear positives in resident engagement and caregiving culture against the reported risks related to emergency responsiveness, medication management, infection control, and leadership accountability. For the facility, priorities to address would include restoring reliable call and phone systems, strengthening medication controls and incident reporting, enforcing consistent housekeeping and infection-prevention practices, and improving leadership communication and responsiveness to family and clinician concerns.
