Overall sentiment in the reviews for Community Care Center of Lemay is mixed but leans positive among families who experienced long stays or direct care interactions. The strongest and most consistent praise centers on the direct caregiving team: many reviewers describe staff as kind, compassionate, and genuinely invested in residents’ wellbeing. Nursing staff, housekeeping, and food service receive frequent positive mentions, and multiple reviews emphasize consistent, skilled clinical care such as routine labs, wound care, and attentive monitoring. The facility is repeatedly described as clean, bright, and homelike with large rooms and active resident programming (bingo, cards, weekly meetings), contributing to a sense of community and belonging for many residents. Several reviewers explicitly cited peace of mind, strong end-of-life/hospice support, and a family-oriented atmosphere, and some named specific staff (a Director of Nursing and a social worker, Tammy) as particularly helpful.
However, the reviews also reveal several significant concerns that potential families should consider. A recurring operational issue is inconsistent communication and disorganization around admissions: reviewers reported repetitive paperwork requests, lack of callbacks, unclear bed availability, and an overall unresponsive admissions experience. Staffing and care-assignment problems are also noted—some families reported insufficient staff assistance for basic needs (for example, restroom help), incidents where residents were sent to doctors unassisted, and disturbing accounts of residents returned in paper gowns on cold days. These issues surface alongside isolated but serious complaints such as weight loss and staff behavior problems (yelling, using speakerphone), and at least one report of the facility’s bed-hold policy resulting in a resident’s bed being given away. The parking lot’s poor condition (mud and potholes) was a repeated practical complaint.
There is a clear pattern of variability: many reviewers who had long-term relationships with the facility praised the consistent, familial care and the knowledgeable long-term staff, while others—often in the context of admissions, transitions, or one-off incidents—reported negative experiences. This suggests that quality of experience may depend on timing, staffing levels, and specific circumstances (e.g., transitions from other facilities, management of bed holds, or acute clinical events). Pandemic safeguards were cited positively by some reviewers, indicating attention to infection control during that period.
For families evaluating Community Care Center of Lemay, the reviews point to both strengths and areas to probe further. Strengths to confirm on a visit include the day-to-day interactions with nurses and aides, cleanliness, activity programming, and hospice/end-of-life care policies. Areas to ask direct questions about are staffing ratios and coverage (especially overnight and during shift changes), protocols for transporting residents to external medical appointments, specifics of the bed-hold policy, admission paperwork and communication processes, examples of how the facility handles dressing/temperature-related care, and how complaints or incidents are escalated and resolved. Visiting at different times of day can help verify consistency of care and atmosphere. In summary, many families have had very positive, even exceptional, experiences with attentive and compassionate staff at this facility, but there are meaningful operational and communication concerns that prospective residents and families should carefully investigate before committing.
