The reviews present a mixed but sharply divided picture of Steelville Senior Living. On the positive side, multiple reviewers praise the therapy program and many members of the caregiving staff. Physical therapy is repeatedly described as "outstanding," and reviewers say residents are "treated well" in therapy sessions. Several comments also describe the broader staff as "excellent," "attentive," and worthy of recommendation, indicating that some employees deliver compassionate, effective hands-on care and make a strong positive impression on residents and families.
However, these strengths sit alongside serious and recurring concerns about basic living conditions, consistency of care, and resident privacy. Multiple comments describe rooms as old, dirty, or poorly maintained — with specific mentions of old paint on floors and generally filthy conditions. There is also an environmental complaint about blocked or obscured windows (an outside screen or something preventing a clear view), which affects resident comfort and quality of life. Housekeeping and maintenance issues appear to be inconsistent rather than isolated.
More alarming are repeatedly reported lapses in meeting basic needs and respecting resident rights. Reviewers reported that fresh water and ice were not provided for days, and that there was an overall shortage of clean water and ice. Meal-related complaints include "not enough to eat," suggesting portion size or food availability problems. Several reports describe privacy violations: staff entering resident rooms without consent and searching personal belongings. Those allegations point to potential policy, training, or supervision failures and raise safety and trust concerns for residents and families.
The pattern in these reviews suggests variability in performance across departments or shifts: therapy and certain caregiving staff perform at a high level, while housekeeping, facilities maintenance, meal service, and adherence to privacy protocols are problematic at times. That inconsistency creates a conflicting experience where residents may receive excellent clinical rehabilitation and compassionate attention from some staff, yet suffer from neglect in fundamental daily needs and from violations of personal privacy.
For prospective residents and families, the salient takeaways are: the facility appears capable of delivering strong therapeutic and hands-on care in some areas, but there are documented and serious operational shortcomings that affect day-to-day living and resident rights. Those concerns — dirty or deteriorating rooms, obstructed windows, shortages of water/ice, insufficient food, and alleged unauthorized entry and searching of personal belongings — warrant direct inquiry with management. It would be prudent to ask the facility about their housekeeping and maintenance protocols, meal planning and distribution systems, water/ice supply procedures, privacy and room-entry policies, staff training and supervision, and any corrective actions taken in response to complaints. These steps can help determine whether the facility’s positive clinical strengths are matched by reliable, respectful, and consistent basic care and living conditions.
