Overall sentiment across the collected reviews is strongly negative, with numerous serious and recurring complaints about the quality of care, safety, hygiene, dining operations, and facility management. While a small number of reviews praise individual employees — citing patient, kind staff, strong social workers, and staff who kept families informed — these positives are heavily outweighed by repeated accounts of neglect, unsafe incidents, and systemic operational failures.
Care quality and resident safety emerge as primary concerns. Reviews allege neglectful care including lack of routine checks (for example, no aide checking a resident and no lunch tray offered), rough handling of residents, inattentive medication administration, and even an unsafe head injury incident. There are multiple accusations of abuse and general neglect, together with reports of stolen items and management inaction when issues are raised. These claims, combined with reported staffing shortages and poor communication, point to a pattern of inconsistent supervision and inadequate resident oversight.
Staff performance and communication are described as mixed but lean negative. Several reviewers praised specific staff members, social workers, and those who maintained family communication; however, the more frequent themes are rude or uncaring staff, staff not answering doors for deliveries, and overall lack of responsiveness. Staffing shortages are mentioned repeatedly and are connected to other operational failures (missed checks, delayed meals, inattentive medication). Management is criticized for poor communication, alleged misuse of delivery orders (including management personally delivering DoorDash and reports that orders were used to get others in trouble), and general inaction in response to serious complaints.
Facility conditions and hygiene are reported as substandard in multiple ways. There are descriptions of dirty rooms with blood on the floor, missing clean linens, lack of fresh water, and a kitchen characterized as nasty. Pest problems (mice and rats) are specifically called out. One review mentions a COVID-19 tent contributing to spread, indicating possible shortcomings in infection control or outbreak management. Some notes indicate that, while many rooms are small, certain rooms were described as decent-sized — suggesting variability across the building.
Dining and food-service issues are among the most recurrent complaints. Reported problems include extremely poor meal quality (food appearing uncooked or like plastic), meals served hours late (with a specific report of meals being delivered four hours late), cold and repetitive menu items (e.g., hotdogs multiple evenings per week), and withholding of requested food. Several reviewers stated the kitchen and meal service are not nutritious or sanitary. These dining failures are frequently linked to understaffing and poor management of food-service protocols.
Activities and resident engagement appear minimal based on the reviews. The most commonly mentioned activity is bingo, implying a lack of varied programming or meaningful social engagement opportunities for residents.
Patterns and severity: multiple reviews present a consistent pattern of neglect, safety risks, and operational dysfunction (food-service failures, hygiene lapses, theft, pest infestation, and poor communication). Although there are isolated positive remarks about individual staff members and social workers, these do not offset the volume and seriousness of the negative reports. The convergence of allegations — unsafe incidents, alleged abuse, stolen items, pervasive food-service problems, and management inaction — indicates systemic issues rather than one-off lapses.
Given the nature and frequency of the complaints, the reviews collectively suggest urgent areas for investigation and corrective action: resident safety protocols and incident reporting, staffing levels and training (including medication administration and handling of residents), food-service quality and timeliness, hygiene and pest control, theft prevention and property security, effective communication with families, and transparent managerial accountability. Prospective residents, families, or oversight bodies should treat these recurring complaints seriously and seek updated, verifiable information from the facility about remediation steps and outcomes before relying on it for long-term care.
