Overall sentiment in these reviews is mixed but leans toward significant concern due to recurring safety, staffing, and sanitation issues alongside pockets of strong clinical care and supportive staff. Multiple reviewers praise the therapy services—physical and occupational therapy are repeatedly described as effective—and several accounts highlight caring, friendly, and helpful employees who support resident participation in daily activities and contribute to observed improvements in mobility and condition. Some reviewers describe the facility as well-kept, elderly-friendly, and even the best option in Trenton, recommending it for loved ones. These positive reports indicate that when staffing, leadership, and specific teams are functioning well, residents can receive high-quality, rehabilitative, and person-centered care.
However, a substantial portion of the feedback raises serious and actionable concerns. Understaffing is a dominant theme: reviewers specifically call out chronic understaffing, worse coverage on weekends, and a high rate of staff turnover. Many attribute lapses in care to staff being underpaid, overworked, and lacking incentives. These staffing problems appear to correlate with the more severe allegations—reports include resident abuse, neglect (feces/urine left on residents), bed bug infestations, and general sanitation failures. There are also multiple reports of theft—both of medication and residents' personal belongings—which compounds safety and trust issues for families. Accounts of abusive night-shift behavior and families moving relatives to other facilities underscore the gravity and persistence of these problems for some residents.
There are also important policy and security concerns cited in the reviews. Privacy and HIPAA violations are mentioned several times, with examples such as charts left open and open medication drawers. These breaches of confidentiality and medication security raise regulatory and liability issues and suggest inconsistent adherence to basic healthcare standards. Additional troubling observations include staff bringing children or pets to work areas, which may be inappropriate in clinical and communal living spaces and could reflect lapses in professional boundaries or facility policy enforcement.
Food service and kitchen operations are another area of mixed but worrying feedback. Some reviewers report kitchen temperature-control problems, insufficient food, and frequent shortages—issues that can affect resident nutrition and satisfaction. While daily activities are reported as available and engaging by some reviewers, the unevenness of core services such as meals, hygiene, and secure medication handling suggests variability in management effectiveness across shifts or departments.
Taken together, the reviews paint a picture of a facility that can deliver strong rehabilitation and has dedicated caregivers in some roles, but that also suffers from systemic problems that compromise resident safety and consistency of care. The most consequential patterns are understaffing/high turnover, serious sanitation and abuse allegations, medication and personal-property theft, and privacy/security lapses. These patterns suggest problems in staffing models, training and supervision, supply chain/food management, infection control, and operational policies.
For families evaluating this facility, the practical implications are to verify current conditions rather than relying solely on past reviews: ask for up-to-date staffing ratios by shift, turnover statistics, state inspection reports and corrective actions, infection-control policies, procedures for medication security and handling of personal belongings, and details about weekend and night staffing. If considering placement, request to meet therapy team members and observe meal service and an activity session. For facility leadership, priorities should be transparent corrective action on sanitation and safety issues, bolstering staffing and retention (including pay and incentives), tighter controls for medication and privacy, formal policies prohibiting non-staff (children/pets) in clinical areas, and clear communication with families about improvements and monitoring. Addressing these systemic issues would help the facility build on its evident strengths in therapy and some caregiving teams and reduce the serious risks cited by multiple reviewers.
