Overall sentiment in the reviews for Country Club Rehab & Healthcare Center is mixed but leans strongly positive in terms of day-to-day resident experience, social programming, and the attitude of much of the caregiving staff. The most frequent and consistent praise centers on compassionate, friendly and attentive caregivers who create a family-like, resident-centered atmosphere. Multiple reviewers highlight consistent staffing, daily rounding, and specific praise for nurses and leadership who communicate clearly with families. The rehabilitation department is repeatedly noted for doing “wonderful work,” with plans to make the therapy gym feel home-like and many reports of successful recovery and resident progress. Reviewers also commend the facility's cleanliness, pleasant smells, comfortable common spaces, and amenities such as large semi-private rooms, an aviary, and easy access to the local hospital and highways for visitors.
Activities and community life are another strong theme. The facility is described as having engaging programming — karaoke, bingo, church services, singing, puzzles, and resident art projects — and reviewers point to a thoughtful activities director who includes residents and fosters social engagement. Small touches like resident-made plaques and an art binder are cited as evidence of a home-like culture that values resident identity. Dining receives generally positive comments (noted “excellent food” and cafeteria-style breakfast), and several reviewers explicitly say they would recommend the facility and consider it a hidden gem in the Warrensburg area.
However, there are serious negative reports that warrant careful attention. A subset of reviews describes instances of alleged neglect and inadequate clinical care: failure to assist a resident to the bathroom resulting in soiling, reports of dehydration and liver failure, and untreated pressure ulcers/bedsore complaints left unaddressed for more than 24 hours. These are high-severity allegations that contrast sharply with the many positive comments about compassion and professionalism. Additional clinical concerns include assisted feeding problems and reports of nurses gossiping or displaying poor bedside manner. Several reviewers also note long wait times for assistance and perceptions of minimal or slow staffing at times, suggesting variability in care quality between shifts or staff members.
Management and administrative issues appear mixed. Some reviewers praise a new director of nursing and improvements to operations, while others report troubling interactions with management — including a claim that the director called reviewers "uneducated/liars" and disputes about the facility’s public ratings. Financial and administrative complaints include improper insurance filing, statements that Medicare was not used, and unexpected high out-of-pocket costs. Occupancy pressures are mentioned: full occupancy leading to semi-private rooms and a waiting list for private rooms. One reviewer also labeled the facility “not secure,” though specifics were not provided.
Given the pattern of reviews, the dominant impression is of a facility with many strengths in culture, activities, cleanliness, and dedicated frontline staff, but with some significant and specific complaints about clinical care and administrative responsiveness that prospective residents and families should investigate further. Recommended next steps for anyone considering Country Club Rehab & Healthcare Center: tour the facility in person; meet nursing leadership and ask about staffing ratios and overnight coverage; request recent state inspection and Medicare/Medicaid facility reports (including any citations for pressure ulcers or neglect); ask about pressure ulcer prevention and incontinence care protocols; clarify private-room availability and waitlist procedures; and verify billing practices and which insurers (including Medicare) the facility accepts. Also consider speaking directly with current residents’ families to get contemporaneous perspectives on care consistency and management responsiveness.
In short, many reviewers experience excellent, warm, resident-focused care and robust programming at Country Club Rehab & Healthcare Center, but there are multiple, serious allegations from other reviewers about neglect and administrative mismanagement that should be thoroughly reviewed and validated before making placement decisions.
