Overall sentiment across these reviews is predominantly negative, with multiple recurring and serious concerns about care quality, facility cleanliness, management, and communication. The most alarming theme is neglect of residents: reviewers report residents being left in bed unassisted, ongoing neglect over an extended period (references to three years), and even mentions of deaths. These descriptions point to failures in routine personal care, supervision, and timely assistance for residents. Several reviewers explicitly call the care "horrible" and the facility the "worst place," indicating a consistently poor experience for residents and families.
Facility cleanliness and maintenance are another major area of concern. Reviews describe the environment as "dirty as hell," cite rusty showers that are "never scrubbed," and say rooms are "not livable" and in poor condition. Housekeeping and upkeep complaints are frequent and strong, and are tied directly to residents' daily quality of life. Paired with reports of poor food quality, these problems suggest systemic operational shortfalls in both environmental services and dietary services.
Staffing and workplace culture show mixed but largely negative signals. On the negative side, staff are described as underpaid, unappreciated, and sometimes rude or controlling. There are explicit accusations that upper management is "corrupted" and that the Director of Nursing (DON) "hides behind desk" rather than supporting frontline staff. Reviewers report unhelpful responses when issues are raised and a general sense that leadership is not proactive. These management problems are cited as contributing factors to poor care and morale. On the positive side, multiple reviewers note friendly direct-care staff, engaging activities such as a pianist performance, residents appearing happy during activities, and some long-tenured employees who would choose to work there again. This indicates pockets of committed caregivers and meaningful activity programming that, while not sufficient to counter the systemic issues, do represent strengths to build on.
Communication and visiting policies are additional areas of complaint. Reviewers describe restricted visiting (a locked-down visiting area), limited outdoor access for residents, and poor phone communication — including a lack of formal greeting and difficulty identifying who answered calls. One review noted that a pianist did not engage with a visitor despite the performance seeming engaging to residents, suggesting occasional disconnects between activity delivery and family interaction. The storage of residents' personal belongings and difficulty retrieving them when requested also reflect troubling administrative practices and poor resident-family relations.
Taken together, the reviews reveal persistent operational and leadership problems that appear to have lasted for years according to several reports. The combination of reported neglect, unsanitary conditions, inadequate maintenance of rooms and showers, poor dining, restricted visitation, and allegations of corruption in upper management create a consistent pattern of concern that reviewers feel strongly about. However, the presence of friendly direct-care staff, meaningful activities like music, and some committed long-term employees are notable positives; they suggest that improvements in leadership, staffing support, and facility maintenance could have a significant positive impact, leveraging existing caregiver dedication and programming.
Recommendations implicit in these reviews center on leadership change and accountability, immediate attention to cleaning and maintenance, review of care processes to prevent residents being left unassisted, improvements in dining quality, clearer and more hospitable communication protocols, and revisiting visitation policies to be less restrictive. Family- and resident-centered changes around returning personal belongings, improving phone reception and caller identification, and enabling safer outdoor access would address many of the specific complaints. In summary, while there are small but meaningful strengths to build on, the dominant and recurring themes are serious and systemic problems that reviewers believe require new, committed upper management and concrete operational reform.
