Overall sentiment across the reviews is predominantly positive about the people who work at Warrensburg Manor Health Care Center and the day-to-day care many families observe. Multiple reviewers emphasize that staff are caring, loving, friendly, and consistently present; praise spans departments including nursing, maintenance, housekeeping, dietary, and activities. Several comments single out long-tenured employees and describe nurses and aides as truly special — competent, compassionate, and attentive. Clinical strengths are noted explicitly in areas such as skilled nursing and wound/pump care. The facility is frequently described as very clean and well-run by those who had positive experiences, and a number of reviewers express gratitude and recommend the center for family members, citing satisfaction with care and management responsiveness in recent periods.
That said, there are notable and recurring concerns that create a mixed picture. Multiple reviewers point out that the building is older and in need of updates; while the facility is often described as clean, a few reviewers characterize the environment as sad or dark for residents. Staffing issues are a central theme in the negative feedback: some reviewers report significant delays in nurse response (one mentioned a 40-minute wait), poor patient-to-staff ratios, and insufficient assistance for severely disabled residents — specifically concerns around Hoyer lift use and lack of follow-up after vitals were taken. These accounts suggest that while staff can be exceptional, there are circumstances (high acuity or staffing shortfalls) in which care fell short for some residents.
Administration and leadership impressions are mixed but show a trend toward improvement in some reviews. Several posts praise an attentive, hardworking administrator and note that management changes led to better oversight and care. Conversely, there are reports of Director of Nursing turnover and periods when administrative staff were unhelpful, which correlate with the more negative accounts of care. One reviewer explicitly compared Warrensburg Manor unfavorably to a competitor (Fairview Rest Home) based on a personal experience of more compassionate care there. There are also serious, though not widespread, allegations about trustworthiness with residents' money and biased staff behavior; while these were mentioned, they appear less frequent than the compliments about staff compassion and skill.
Areas of consistent strength: interpersonal care and specific clinical skills. The strongest, most repeated praise centers on empathetic, hands-on caregiving — aides, nurses, dietary staff, activities coordinators, and maintenance/housekeeping receive multiple commendations. Wound care and pump management were specifically praised, and several reviewers explicitly said they would recommend the facility.
Areas to monitor or improve: physical environment updates, staffing levels and response times, care processes for high-dependency residents (Hoyer lifts and follow-up after vitals), leadership continuity (DON turnover), and any financial/ethical concerns raised by families. The reviews suggest that while many families experience reliable, compassionate care, there are enough instances of delayed or insufficient care and administrative inconsistency that prospective residents and families should ask targeted questions about current staffing ratios, turnover, handling of high-acuity needs, and recent administrative changes when evaluating the facility.
In summary, Warrensburg Manor Health Care Center is characterized by a strong, caring workforce and many satisfied families, with cleanliness and several departmental strengths called out repeatedly. However, the presence of staffing concerns, occasional lapses in care for the most dependent residents, an older building, and mixed reports about administration indicate variability in experience. The dominant pattern is positive toward the staff themselves, but with important operational and environmental issues that warrant attention and monitoring by prospective residents, families, and facility leadership.
