Overall sentiment across the reviews is strongly positive with some notable but comparatively isolated negative reports. The dominant themes are high praise for the staff — described repeatedly as caring, attentive, friendly, and professional — and outstanding therapy services. Many reviewers emphasize the quality and impact of the PT/OT teams and outpatient therapy, citing clear functional gains, faster recoveries, and regained independence. Multiple comments singled out rehabilitation, wound care improvement, and the Life Care therapy team as among the best parts of the experience.
Staffing and interpersonal care are frequently praised: staff remember residents by name, personalize care, anticipate needs, and maintain dignity and respect. Families commonly reported receiving timely health updates and feeling peace of mind that their loved ones were safe and well cared for. Specific leadership and coordination were noted positively as well — one reviewer mentioned coordination with Heather and another called out Director of Nursing Alison Scaringello in the context of professional, comforting care. Several reviewers described the environment as homey and peaceful, with fuzzy blankets, hair appointment reminders, and small touches (animal parade, group music) that contribute to feeling at home.
Activity programming and social life are strengths: gardening, bingo, craft days, music programs, a barbershop, and a library were cited, along with special events (animal parade) that enhance resident engagement. This programming, combined with a faith-based orientation for those who value it, contributes to an atmosphere where residents are active, make friends, and feel content. The food was described as surprisingly good by multiple reviewers, supporting the overall positive experience.
Facility condition and physical environment are mixed. Many reviewers said the facility is clean, well maintained, and free of offensive odors, but several noted that the building feels old and needs updating. Specific complaints included an outdated, not-warm or not-welcoming appearance, clutter near the front door, and aging equipment. These observations suggest the physical plant is functional and clean but would benefit from cosmetic and infrastructure investments to match the quality of care.
Concerns raised by reviewers tend to be less frequent but significant when they occur. Several detailed negative events: long waits for dressing assistance, delayed or missed aide help, verbal altercations and at least one report of a near-assault, night medication delays, restrictions around service animals, and an allegation involving discrimination and fraud. In at least one case, administration reportedly responded quickly and professionally and staff morale and wait times improved afterward — showing the facility can and does act on complaints. However, other reviewers expressed that management was not listening. These mixed responses indicate variability in issue resolution and a need for consistent accountability and communication.
In sum, the predominant pattern is of a caring, skilled staff and excellent therapy services in a clean, mid-sized facility where residents generally feel at home, safe, and well-supported. The most important drawbacks are an aging building that needs updates and occasional lapses in timely assistance or staff behavior — some of which are serious but appear isolated. For most reviewers the positives (staff quality, therapy outcomes, activities, communication) outweighed the negatives, though prospective residents and families should ask about recent improvements, incident handling protocols, and any ongoing facility updates when making placement decisions.
