Overall sentiment across the reviews is mixed but leans positive for rehabilitation and therapy services while showing significant and recurring concerns about nursing consistency, administrative management, and patient safety. Many reviewers praise Advanced Health Care of Albuquerque for its rehabilitation outcomes: physical, occupational, and speech therapists are repeatedly described as excellent, attentive, personalized, and instrumental in helping residents return home. When therapy is the primary need, multiple accounts describe dramatic functional improvement, rigorous and goal-oriented plans, and therapists who "challenge you for your benefit." Several reviewers explicitly called therapy "phenomenal" or "first-rate," and many credited the therapy team with their successful recoveries.
Facility and hospitality aspects receive consistently strong marks. The building, grounds, and common areas are frequently described as beautiful, lodge-like, and hotel-like, with high ceilings, fireplaces, covered patios, a library, and comfortable lobby seating for socialization. Private rooms with in-room kitchenettes (mini-fridges, microwaves, cabinetry), large bathrooms, and real table-service dining create a resort-like rehab atmosphere for many residents. Housekeeping and maintenance often get positive mention for cleanliness and prompt help. Meals are another recurring strength: many reviews highlight delicious, well-presented food with multiple daily options and attentive table service; however, a minority report cold or spicy meals at times.
Care quality beyond therapy is polarized. Numerous reviewers compliment nurses and CNAs as compassionate, attentive, and responsive—especially during daytime hours—reporting timely call-button responses, on-time meds, and helpful bedside care. Conversely, a substantial set of reviews document serious lapses: unresponsive staff (particularly nights/weekends), delayed or missed medications, skipped labs, and irregular RN coverage. Several reviewers recounted incidents that they characterized as neglect (missed medications or assistance, unanswered calls for hours, failure to follow hip precautions) and some described allegations of abuse or physical harm. There are also alarming reports of missed signs of infection (UTI leading to delirium and sepsis) and other life-threatening delays that resulted in emergency hospitalizations. These opposing clusters suggest variability in staffing quality and oversight across shifts and individual caregivers.
Administrative and systems issues appear frequently. Many reviewers praise admission support and some managers/staff for being professional, yet others describe disorganized administration: missed or cancelled appointments, late blood draws, delayed discharge planning, poor communication, and perceived lack of physician oversight (reliance on a junior PA and limited MD presence). Billing and insurance frustrations appear in several reviews—complaints about upfront payments, refund delays, suspected double billing, and a feeling that the facility is biased toward higher-tier insurers. Discharge processes are inconsistent: some experienced smooth home transitions with strong follow-up, while others faced abrupt or poorly-planned discharges and problems arranging equipment or transport.
A clear pattern is shift- and role-based variability. Daytime therapy and nursing staff are often highly rated, while nights and weekends attract the majority of negative comments: slower response times, fewer skilled staff, and higher incidence of unmet needs. Several reviewers also note staff turnover or morale problems that may affect continuity of care. Additionally, some specific safety and policy concerns (unattended wheelchairs in public areas, no shoes/socks on patients, dog in dining room) were raised and should be considered by prospective families.
In summary, Advanced Health Care of Albuquerque appears to be a strong choice for patients primarily needing intensive rehabilitation therapy in a comfortable, hotel-like environment with excellent dining and facilities. The biggest risks lie in inconsistent medical and nursing care, administrative coordination, and safety oversight—issues that have in some reports led to serious adverse outcomes. Prospective residents and families should weigh the facility's outstanding therapy and amenities against the documented variability in nursing coverage, medication management, and discharge/administrative reliability. Practical steps before admission would be to ask directly about RN coverage across all shifts, call-button response expectations, recent adverse event tracking, physician availability, medication administration protocols, staffing ratios (nights/weekends), and billing/refund policies to reduce the chance of encountering the more severe problems described in some reviews.
