Overall sentiment: Reviews of Sandia Senior Suites, LLC skew positive with many reviewers emphasizing warm, personalized care in a small, home-like environment. The most consistent praise centers on the caregiving team — described repeatedly as caring, attentive, and family-like — and on engaged local ownership that makes communication and touring easy. Multiple reviewers reported high satisfaction with individualized attention, 24-hour support, medication management, dementia care, and even in-room hospice services. The facility’s small size (up to about 10 residents) and reported low resident-to-staff ratios (examples given like 1:7) support a personalized model of care that many families value.
Care and staff dynamics: The dominant theme is that staff go beyond basic duties to make residents comfortable and maintain a welcoming atmosphere. Families frequently mention that staff know residents by name, are responsive to calls, and offer flexible visiting/call arrangements. Positive comments also highlight that caregivers are accommodating, treat residents like family, and provide extras not always included at other homes. However, a recurring operational concern is staffing levels. Many reviewers describe staff as short-handed, overworked, or stretched across multiple roles (caregiving plus cleaning/maintenance). While these comments do not appear to uniformly translate into poor care, they do indicate staff fatigue and occasional lapses in service or responsiveness according to some families.
Facilities and maintenance: The facility is commonly described as clean, neat, and homey, with furnished rooms and private bathrooms. Accessibility features such as handicap parking, rails, and raised toilet seats are noted positively. There are, however, a number of maintenance and cleanliness caveats. A subset of reviews mentions unresolved maintenance issues, occasional cleanliness lapses (including at least one report of roaches), and rooms that could be improved. The community shower lacks a lift, and some residents require assistance transferring into wheelchairs — these are important practical limitations to consider for residents with significant mobility needs.
Dining: Dining is a clear strength in many reviews. Meals are frequently described as home-cooked, good-looking, and enjoyable; reviewers mention hot lunches, snacks, and generally “delicious” food. A few comments suggest food service could be better or that expectations vary, but on balance dining is seen as a positive aspect that contributes to the welcoming atmosphere.
Activities and programming: A consistent shortcoming across reviews is limited programming. Many families want more activities; several note there is no activities director or that activities are few, seasonal, or limited (sometimes due to heat). While some residents participate in games or occasional events and some reviews praise available activities, the most common theme is that activity offerings are sparse and could be expanded to better engage residents.
Location and safety: Location-related concerns are mixed but important. Some reviewers like the low road noise and mention a back patio, while others point to problematic aspects of the neighborhood — homelessness nearby, frequent police activity, and a gloomy environment — which made at least some families uncomfortable. This variance suggests that prospective families should evaluate the surrounding neighborhood and safety considerations during a tour.
Management and costs: Management/ownership receives generally positive mentions; reviewers appreciate easy communication with owners and an engaged management style. Price is described as comparable to similar facilities by some, yet a few reviewers felt the home seemed overpriced for what they observed. COVID policy also drew comment — some families noted relaxed restrictions, which may be a pro or con depending on personal preference.
Notable patterns and overall recommendation: The overall pattern is of a small, well-liked community providing compassionate, individualized care, strong owner involvement, good food, and a home-like atmosphere. The most frequent negatives are operational rather than clinical: understaffing, limited activities, occasional maintenance/cleanliness issues, and some location safety concerns. For potential residents who prioritize close personal relationships with caregivers, individualized attention, and homelike dining in a small setting, Sandia Senior Suites appears to be a strong fit for many families. For those whose primary needs include extensive activities programming, robust on-site nursing, lift-equipped bathing for transfers, or a facility in a less-challenged neighborhood, these areas deserve careful in-person evaluation and follow-up questions during a tour.
