Overall sentiment: The reviews for Skies Healthcare and Rehabilitation Center are strongly polarized. A sizable portion of reviewers report positive, even outstanding, experiences—particularly highlighting the therapy department, certain nurses and CNAs, the activities program, and social services/admissions support. At the same time, a large proportion of reviews recount serious, recurring problems with basic care, cleanliness, safety, and management responsiveness. The net picture is a facility with pockets of very good individual caregivers and therapy programming, set within a system that reviewers also describe as inconsistent, under-resourced, and in some cases unsafe.
Care quality and clinical safety: Many reviewers praise skilled therapy teams and specific clinical staff for successful rehab outcomes, wound care, and restoring mobility. However, an equally strong and concerning theme is clinical lapses: late or missed medications (including insulin), delayed fever management, missed wound care, and mishandled procedures (e.g., chemo port access). Severe allegations include release with an active C. difficile infection, missed diabetic medications, cases of dehydration and malnutrition, reports of residents not being fed for days, bedsores, falls, and even death following apparent care failures. Multiple reviewers described long delays in nurse response times and call lights unanswered for hours, creating urgent safety vulnerabilities. These clinical issues are not isolated—several accounts tie them to understaffing (especially nights/weekends) and poor oversight, which reviewers say lead to ER transfers and readmissions.
Staffing and staff variability: A dominant pattern is wide variability among staff members. Numerous reviews name and praise individual employees and departments—nurses like Amber, therapy staff including Philip and Simon, activities directors like Linh, social worker/admissions staff like Michele, and a wound nurse (Julia Marquez) receive enthusiastic accolades for compassion and competence. Conversely, many reviewers report indifferent, dismissive, or unprofessional staff (rude nurses, techs talking down to patients, gloves not used), and even allegations of serious misconduct. This disparity suggests pockets of high-performing staff contrasted with systemic staffing shortages, turnover, and inconsistent training or supervision.
Facility condition and maintenance: Multiple reviewers characterize the building as old, run-down, or poorly maintained. Common complaints include broken TVs, missing chairs, no clocks/calendars for orientation, hanging air conditioners, stained linens, cockroaches, and persistent foul smells. Several maintenance requests were reportedly left unfulfilled despite tickets being submitted. While some reviewers describe clean, well-kept areas and a welcoming environment, the frequency of maintenance and cleanliness complaints indicates an uneven facility upkeep that affects resident dignity and comfort.
Infection control and hygiene: Infection control and sanitation are recurring concerns. Reports of C. diff, COVID transmission, feces left on floors, staff failing to change gloves when handling excrement, and linens stained with blood/urine are serious red flags raised by reviewers. Conversely, some reviews note that parts of the facility are cleaned frequently. The mixed feedback suggests inconsistent adherence to infection prevention protocols across shifts or units.
Dining and amenities: Food quality and meal service are frequent pain points. Complaints include bland or inedible meals, small portions, missing items (milk cartons, fruit cups, syrup), and dietary needs not being accommodated (e.g., Crohn’s or doctor-disapproved items served). Amenities such as in-room TVs, phones, chairs, and clocks are reported missing in many rooms, undermining resident comfort and orientation. Positive reviews occasionally note acceptable or decent meals and communal events (barbecues, birthday parties), reflecting variability between units or time periods.
Therapy and activities: Therapy is a clear strength in many accounts. Numerous families credit PT/OT with substantial functional gains—helping residents walk out, climb stairs, and return home. Therapy staff are frequently described as knowledgeable, hard-working, and effective. Activities programming is another commonly praised area; an energetic activities director and engaging group events are cited as bright spots that improve residents’ quality of life. However, some reviews note limited therapy frequency (reports of only one hour/day) or missing equipment, especially on weekends.
Management, communication, and administration: Communication and leadership are recurrent issues. Many families describe unanswered phones, calls forwarded or placed on hold, poor responsiveness from nurse stations, and managers or supervisors who apologize but do not follow through. Billing delays, insurance problems, and discharge coordination (including missing belongings) appear in multiple reviews, causing stress and distrust. Positive exceptions include helpful admissions staff who guide families through Medicaid paperwork and social workers who support transitions to home or memory care.
Patterns and overall assessment: The reviews collectively indicate a facility with significant internal variation—where the quality of a resident’s experience often depends on which staff members and which shifts they encounter. Therapy and certain frontline staff repeatedly earn high marks and deliver tangible rehabilitation benefits. At the same time, systemic problems—understaffing, inconsistent clinical oversight, maintenance deficits, infection control lapses, and poor management follow-through—produce serious negative outcomes in many cases. Several reviews describe extreme neglect and alleged abuse; others present wholly positive recoveries and excellent care. This sharp divide suggests that while Skies Healthcare and Rehabilitation Center has strong assets (notably therapy and some committed caregivers), it also faces critical operational and safety challenges that warrant attention.
Recommendations for families and for facility leadership: For families considering the facility, reviews suggest evaluating which unit/wing and which clinicians would be responsible for care, asking about staffing ratios on nights/weekends, infection control practices, and specific therapy schedules and equipment availability. For facility leadership, reviewers’ patterns point to priorities: strengthen night/weekend staffing, enforce infection-control and hygiene protocols, fix maintenance backlogs, improve call-button responsiveness and phone systems, audit medication administration and charting procedures, ensure promised repairs and corrective actions are completed, and standardize training and supervision so that the positive practices shown by praised staff can be replicated across the facility. Addressing these systemic issues could convert the facility’s many strong individual performers into consistently safe, reliable care across all shifts and units.
