The reviews of Clovis Healthcare and Rehabilitation Center present a highly polarized set of experiences, with strong praise from many families and residents alongside serious allegations of neglect and safety lapses from others. A substantial number of reviewers highlight the facility's strengths as a therapy- and rehabilitation-focused center staffed by compassionate, professional nurses and therapists who help residents recover and keep families informed. Multiple accounts describe staff who are caring, supportive, and willing to go above and beyond — with personalized touches like birthday decorations, photos, and events (e.g., patio wedding) that indicate active family engagement and morale-boosting resident activities.
Conversely, a recurrent and significant theme is inconsistent and sometimes dangerous caregiving. Several reviewers report delayed or unresponsive staff, especially to call buttons or during night shifts, which in some cases preceded falls and head injuries. There are multiple specific safety complaints: wet, unsafe bathroom floors; inadequate supervision after dialysis; oxygen not applied when needed; and feeding tubes being left in place for weeks. These reports include severe outcomes such as infection and at least one death attributed by a reviewer to poor wound care. Such incidents suggest gaps in monitoring, protocol adherence, and timely clinical intervention for higher-acuity residents.
Staffing and responsiveness are recurring friction points. Many positive reviews also concede the facility is short-staffed at times, and several negative reviews directly call out aides or nurses for being on their phones, slow to respond, or dismissive. This contributes to a perception that quality varies shift-to-shift and person-to-person, requiring families to micromanage care for vulnerable loved ones. There are mixed comments about management: some reviewers praise specific managers or staff members (e.g., mentions of a Vanessa H and polite directors) and note prompt investigations when incidents are raised; others describe rudeness, unprofessional behavior, and a perception that financial concerns override patient dignity.
Facility, cleanliness, and environment impressions are mixed. A number of reviewers describe the center as clean with a pleasant smell and well-kept common areas; others report dirty linens, soiled clothing returned to residents, and poor restroom cleanup. Room issues appear in multiple reviews — rooms cluttered with equipment forcing relocations or limiting mobility — which also ties into accessibility concerns. Activities and dining are available and enjoyed by some residents, but accessibility can be limited for wheelchair users, and a handful of reviews mention cold meals or dissatisfaction with food service.
Therapy and rehabilitation services are a clear strength for many: reviewers repeatedly note effective physical therapy and rehab staff who help patients improve function and regain independence. Several families credit the therapy team and nursing staff for meaningful recovery progress. At the same time, there are reports where medical oversight around wounds, feeding tubes, oxygen, and dialysis aftercare was inadequate — indicating variability in clinical quality and potential gaps in training or oversight for more complex medical needs.
Overall, the pattern is one of wide variability. Prospective residents and families should weigh the facility's reputable rehabilitation services, many examples of compassionate staff, and positive family communication against reported safety incidents, inconsistent staff responsiveness, and occasional negligence. For those considering Clovis Healthcare and Rehabilitation Center, recommendations based on these reviews would include inquiring specifically about staffing ratios and night coverage, confirming protocols for fall prevention and post-dialysis/oxygen care, checking how belongings and laundry are handled, and seeking references from recent families whose loved ones had similar care needs. Families with high-dependency or medically complex residents should be particularly vigilant and consider direct conversations with management about supervision, incident reporting, and remediation practices prior to admission.
