Clovis Healthcare and Rehabilitation Center

Clovis Healthcare and Rehabilitation Center sits in Clovis, New Mexico, at 1201 N Norris St, run by Genesis HealthCare and overseen by Dr. Thomas Wulf, who's board-certified in family medicine, and the Director of Rehabilitative Services is Jose Jaime, a licensed COTA who's bilingual, and they seem to have a fair bit of experience helping people recover after hospital stays or deal with longer-term health issues, and while the building can hold up to 90 folks, they're not taking new patients right now. The place offers skilled nursing care, short-stay and long-term care, respite care, and services for people with Alzheimer's or other memory loss problems, plus there's orthopedic rehab, wound care, hospice, pain management, and even psychiatric services, and they've got a reputation for taking care of people after joint replacements or injuries, with special programs like Transitional Care Units and Progression Orthopedic Rehab. They work with Medicare, Medicaid, and private insurance, and staff are supposed to be available around the clock with an emergency alert system in place and security for residents with cognitive challenges, and you'll see that rooms can be private or semi-private with their own bathrooms, and the building's fully air-conditioned with individual controls. For extras, there's a beauty salon, barber, Wi-Fi, café, in-room or dining hall meal service, laundry, housekeeping, and mail delivery, as well as transportation, and they try to set up social and recreational activities, offering religious, educational, and cultural programs when possible. Therapy includes physical, speech, occupational, audiology, podiatry, and vision care, and there's interpreter services for families who need them since staff speak English and possibly other languages. They say they manage medication, nutrition, discharge planning, and individual treatment plans, and they house a special unit for hospice, too, plus they're partnered with We Honor Veterans. Reports show the facility has had more than average health citations, with 14 in the last three years, which is higher than usual, and the Center for Medicare and Medicaid Services gave them an overall 1-star rating, with low scores for health inspections and staffing, and there's been citations for things like inadequate staffing and not acting on reports of abuse or neglect, as well as medication issues, which are important concerns, since sometimes lawsuits happen with settlements ranging from about $150,000 to over $1,000,000, depending on what went wrong and how badly someone got hurt, and complaints have included both physical and emotional harm that's left residents feeling anxious, withdrawn, or depressed. The center follows state and federal rules to protect residents, including laws from New Mexico and the Nursing Home Reform Act of 1987, and they do offer free legal consultations if someone feels their rights weren't respected, with resources on long-term care, family caregiving, and insurance. The place lists itself in the National Alliance for Care at Home provider directory, offers home health, palliative support, and contract rehab therapy, and though they hold a user rating of 4.0 from 33 reviews-which is fairly positive-the official ratings deserve attention if you're making a choice.