Casa De Oro Center

    1005 Lujan Hill Rd, Las Cruces, NM, 88007
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful, unclean, understaffed, unsafe care

    I moved my mom out quickly after a mixed but ultimately unacceptable stay. Some nurses, therapists and activities staff were kind, attentive and helpful, but the facility felt run-down, often smelled, and basic cleanliness/grooming was neglected. I witnessed residents left unattended, instances of theft, rude/uncaring staff, poor communication and chronic understaffing. I cannot recommend this place until hygiene, security, staffing and communication are fixed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.87 · 128 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.7
    • Meals

      2.7
    • Amenities

      2.1
    • Value

      3.0

    Location

    Map showing location of Casa De Oro Center

    About Casa De Oro Center

    Casa De Oro Center sits under the management of Genesis Healthcare and folks will find it has 158 certified beds, usually housing around 126 residents, with both private and semi-private rooms, and you can see the pecan orchards or relax in the air-conditioned common lounge areas, with plenty of windows and comfortable seating for gathering. This place provides skilled nursing care for seniors and people who need extra help, including assisted living, memory care, independent living, and even short-term rehab for folks recovering between hospital and home, and they take Medicare, Medicaid, and most private insurances. People here get help with medication, wound care, dementia, pressure ulcers, pain, nutrition, and even more advanced things like IV therapy, orthopedic rehab, palliative, or hospice care, and there are also therapists for physical, speech, and occupational needs. Residents can enjoy activities throughout the day-things like pet therapy, recreation, and cultural, religious, or educational events-and folks are given care tailored to their individual needs, with a team including a medical director, clinical admissions director, director of rehabilitation, and nurses on call. The nurse turnover rate stays high at 55.2% and the nursing hours per resident per day average 3.21, and there've been 97 deficiencies listed on inspection reports, including missed care for continence, urinary infection prevention, infection control, and late care plans, so quality and staffing are not always consistent, and the government has named Casa De Oro as a Special Focus Facility Candidate due to serious past quality issues. Amenities like a beauty salon, Wi-Fi, mail service, café, activity rooms, and both in-room and dining room meal options are available, and cleaning as well as laundry is included, and pets are allowed if someone wants to have one with them. For memory care and cognitive concerns, they've got an alarm system and the staff aim to keep a friendly and welcoming atmosphere, and residents can go outside, enjoy nature, and even see the orchards. There's a smoke-free policy, and services also include home care, respite, post-hospital stays, coordinated transportation, home health, discharge planning, dietary help, and both short and long stays, and they're set up with Medicaid Home and Community-Based Services too, so people with many different care needs can receive services here. The place has earned a Bronze AHCA Quality Award and connects with the National Alliance for Care at Home, and as a WE HONOR VETERANS partner, veterans can receive care and support here, and staff are often described as friendly, efficient, and respectful, while the place looks clean and well-maintained, with outdoor space for viewing nature. Residents and families can schedule tours to meet the team or check out the rooms and learn about the community firsthand, with easy access to resources about disabilities, diseases, and senior care planning on their website, and while it offers many comforts and activities, folks should consider the ongoing and past quality concerns and the facility's inspection history when thinking about care options.

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