Overall sentiment across the reviews is mixed and highly polarized. A large number of reviewers describe Las Cruces Village Nursing & Rehabilitation as a spacious, campus-like community with many amenities and a strong social atmosphere. Positive comments emphasize a friendly, compassionate staff (in many cases), clean grounds and common areas, a variety of activities and programming, and attractive features such as casita-style cottages, full kitchens in independent living units, an auditorium, indoor pool, fitness center, library, beauty shop, and on-site chapel with faith-based programming. Many families and residents report that the environment supports independence and social engagement, and several reviewers specifically praise rehabilitation services, therapy staff, and the recovery focus of care.
However, these positive impressions are counterbalanced by numerous serious concerns. Staffing quality and consistency are major themes: while many reviewers name specific staff members as exceptional and caring, others report rude, disengaged, or even abusive behavior by CNAs and nurses. Understaffing is frequently mentioned, leading to slow responses to call buttons, delayed medications, and insufficient monitoring—factors that reviewers link to falls, wounds not being examined promptly, and other safety incidents. There are multiple reports of medication errors, late medications, and inadequate clinical management for chronic conditions such as diabetes. Some reviewers say bathing and personal care occur infrequently, and there are accounts of neglect or poor treatment behind closed doors that contrast with more positive public-facing interactions.
Dining and food service present another clear split in experiences. Several reviewers praise the dining room, pleasant atmosphere, and good meals; others describe very poor food quality, downgraded service (paper plates, removed tablecloths and ceramic dishes), and examples of underprepared or unappealing meals. Billing and financial transparency are repeated concerns: reviewers mention high costs, upfront buy-ins, monthly fees (with at least one reviewer citing $3,000/month), per-meal pricing and confusing or cross-location billing practices. Some reviewers also describe high-pressure sales pitches, unexpected extra charges, and repeated collection calls, which raise red flags about admission and contract processes.
Facilities and operations receive mixed feedback. Many praise the campus layout, well-maintained grounds, and available amenities (gym equipment, woodshop, guest rooms). Yet parts of the physical plant are described as dated — old carpets, dark hallways, sticky floors, and needed painting or light fixture updates — and several reviewers note uncomfortable beds or maintenance delays. The campus layout itself is sometimes inconvenient for residents who need frequent access to services; independent living cottages and separate nursing or memory care buildings can be a long walk from the central dining and activity areas, posing problems for less-mobile residents.
Safety, privacy, and trust issues surface in multiple reviews. Beyond falls and medication concerns, reviewers mention missing jewelry or money and incidents of insufficient supervision for memory-impaired residents. Some reviewers report racist or disrespectful scheduling staff, misplaced personal items, and incidents that families characterize as neglect resulting in hospitalization or death. Conversely, the memory care unit is singled out by a number of families as providing reassuring, attentive care—illustrating the variability between units and staff teams across the campus.
In summary, Las Cruces Village Nursing & Rehabilitation offers many strong institutional assets: a large, amenity-rich campus; varied social and spiritual programming; independent-living options with full kitchens; and staff members who, in many accounts, are warm, helpful, and engaged. Nevertheless, prospective residents and families should be aware of repeated and substantive concerns about staffing consistency, clinical care quality, safety monitoring, billing transparency, and variation between different wings/units. The community may be an excellent fit for active, independent seniors who value social life and campus amenities, but families of residents with higher medical or supervision needs should investigate staffing ratios, incident history, medication management protocols, and contracts carefully. Given the polarized reviews, an in-person tour, direct conversations with clinical leadership, review of recent inspection/deficiency reports, and clear documentation of financial and care policies are recommended before making a placement decision.
