Overall sentiment in the reviews is mixed but leans positive, with a strong cluster of praise focused on the facility’s rehabilitation capabilities, several compassionate staff members, and an admissions team that makes the transition easier. Multiple reviewers explicitly praise the therapy department and individual therapists for returning patients to independence—examples include regained walking ability, restroom independence, and recovery after stroke. Many reviewers describe the CNAs as caring and attentive, and single out specific staff (Barbara Banegas, Jennifer, Ryane, Mr. Baca and admissions staff such as Victoria) for exceptional helpfulness, accessibility (giving personal cell numbers), and support during hospital-to-facility transitions. Cleanliness and effective wound care are repeated positives, and several reviews emphasize a comfortable environment, good food, ample activities, and an overall sense that residents are well cared for and happy.
At the same time, there are serious and concerning negative reports that cannot be ignored. A small but significant number of reviews allege very serious incidents: a documented medication error that reportedly required ICU admission, allegations of staff theft, claims of physical abuse or forced care with an admitted firing of a caregiver (one historical allegation from 2016), and at least one review mentioning a death while under care. These reports are less numerous than the positive comments but are severe in nature and raise safety and oversight concerns. One review warned specifically about medication handling (missing rescue inhaler), and others described rude or unprofessional behavior—particularly among some night staff—creating a picture of uneven quality and reliability depending on who is on duty.
A recurring theme is inconsistency. Many reviews describe excellent, compassionate care and successful rehabilitation, while others report lapses in professionalism, poor responsiveness to requests, and failures in communication or follow-through. Some reviewers note that only a few staff members consistently demonstrate professionalism and compassion, implying that the overall experience may depend heavily on which team members are assigned to a resident. Complaints about staff attitude range from eye-rolling and dismissive behavior at the nurses' station to inattentive night nurses and rude technicians. There are also reports of racial discrimination and unfair treatment tied to ethnicity, a serious concern that a facility should investigate and address.
Facility and accommodation issues appear in multiple reviews. Positive comments about cleanliness coexist with criticisms that the building is outdated or depressing, that floors need redoing, and that certain rooms or accommodations (especially for chronically ill residents) can be dirty or poorly maintained. Several reviews mention semi-private rooms with shared bathrooms, and there are specific privacy and safety concerns cited (doors not closing properly, gowns hanging on doors). The location is described as quiet and central by some but unattractive and lacking shade by others—again reflecting varied priorities and expectations among reviewers.
Management, communication, and admissions draw both praise and critique. Admissions staff—particularly Victoria—is consistently praised for being informative, reassuring, accessible by phone, and knowledgeable about processes like Medicaid. Many reviewers found the admissions process smooth and appreciated having a responsive point of contact. Conversely, others report poor communication from clinical staff, unfulfilled requests, and inadequate follow-through once the resident is admitted. This split suggests that front-end customer experience is strong while ongoing operational consistency may need reinforcement.
Dining and activities receive mostly positive mentions: reviewers describe activities as “a blast,” engaging, and plentiful, and the dining/chef receives specific praise in some comments. These elements appear to contribute to an overall sense of wellbeing for many residents.
In summary, Calibre Post Acute appears to deliver strong rehabilitative care and has many staff members who provide compassionate, effective support—especially in therapy, wound care, and admissions. However, there are multiple serious red flags reported by reviewers, including medication errors, allegations of theft and abuse, inconsistent staff professionalism, and some facility maintenance issues. Prospective residents and families should weigh the consistent positive testimonials about therapy outcomes and individual staff members against the serious, if less frequent, safety and professionalism concerns. If considering Calibre for short-term rehab, many reviewers highly recommend it; for long-term placement, several reviews suggest exercising additional caution: ask for details about staffing patterns (nights vs days), medication-safety protocols, incident reporting and resolution processes, room assignments (private vs semi-private), and current measures the facility has taken to address reported incidents such as theft, abuse allegations, or medication mishaps.
