Advantage Assisted Living

    1729 Wellspring Ave SE, Rio Rancho, NM, 87124
    4.4 · 10 reviews
    • Assisted living
    AnonymousLoved one of resident
    3.0

    Compassionate staff, safety, and meds

    I have mixed feelings. The facility is bright, clean and modern - most staff (especially Jayme and Nurse Christina) were loving, compassionate, and treated my parent like family; activities, food and hospice care were excellent and brought peace in the final weeks. However, I experienced serious issues: mishandled medications (including morphine), poor communication, lost belongings and stained pillows, safety oversights that led to a fall, and some untrained/unprofessional staff or management. It's expensive with extra fees, no 24-hour medical care or transportation, and misleading website info. I'm grateful for the caring team but cannot fully recommend until the safety and medication problems are fixed.

    Pricing

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    Amenities

    4.40 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.4
    • Meals

      2.5
    • Amenities

      4.4
    • Value

      1.5

    Location

    Map showing location of Advantage Assisted Living

    About Advantage Assisted Living

    Advantage Assisted Living sits on Wellspring Ave SE in the Rio Rancho Estates neighborhood, where you'll see a one-story building that gives off a real homestyle feel, with 30 beds in both private and semi-private room setups, so residents can choose what fits them best. The place lets you decorate your room with your own furniture and has an easy-to-find layout, including a large open dining space, living room area, and a courtyard for getting some fresh air, and even though there's a pet-friendly policy throughout the community, folks who move here can have their pets stay with them, which makes things like moving and settling in a bit more comfortable for most people. Advantage focuses mainly on assisted living services, with staff helping residents with things like bathing, dressing, and managing medication according to state rules, and there's a staff-to-resident ratio of about one to six, which means residents get a fair amount of attention. There's also care for folks who need help with wheelchairs, those with diabetes, incontinence, Alzheimer's, and even hospice, with healthcare staff and a consulting nurse around all day and night, plus a doctor and podiatrist on call if something urgent comes up, so families never really need to worry if help's on hand.

    You've got group activities like arts and crafts, music, games, outings, church, and picnics, which help keep people as social and active as they want to be, and they take church activities for all denominations, which is important to some people. They do a daycare and respite care too, so if a family just needs support for a stretch of hours or days, that's available. The kitchen provides full food service, making nutritious meals-especially for those with diabetic or restricted diets-planned by chefs and diet planners, and there's laundry service that's part of everyday living. Mobile dentistry visits make things a little easier so you're not having to travel for dental checkups, and the team here focuses on everyone's dignity and independence while still providing help where it's needed-kindness and joy are pretty consistent themes. Security's solid, with safe entryways and measures in place, and they allow visiting every day from seven in the morning to seven at night. Smoking's not allowed inside but there are spots outside for those who need it, so the air inside stays clean. If you're worried about healthcare, the building's close to urgent care centers and hospitals, and that's a relief for lots of families thinking about moving their loved ones in. Advantage Assisted Living's really just a steady, thoughtfully run place for folks who need some help each day but still want all the comforts and routines of home, and they plan to open a second building too, which just means there'll be more spaces for people who want a smaller, family feeling community.

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