Overall sentiment across the submitted reviews is predominantly positive about The Retreat Alzheimer 's Speciality Care, with repeated emphasis on specialized memory-care services and a compassionate, professional staff. Many reviewers describe the facility as a model for Alzheimer 's care: staff are repeatedly called caring, attentive, kind, and reliable. Communication from staff and management is frequently noted as strong, with several mentions of helpful, understanding personnel who keep families informed. Multiple reviewers single out the facility 's coordination with Hospice and the quality of end-of-life care, describing it as top-notch and a meaningful support during difficult times.
Facility and safety features receive consistent praise. The campus is described as secure, with automatic door locks, code-based entry, and a gated outdoor area that allows safe outdoor time. Hallways are described as wide and bright, the environment as clean and odor-free in many accounts, and there are reports of large rooms with big windows and options to furnish rooms or bring personal items such as TVs. Dining and nutrition are highlighted as strengths: onsite meals are provided, with specific mention of swallow-safe options for residents who need them.
Activities and family engagement are another clear strength. Reviewers note engaging programming such as chair exercise classes, outdoor cookouts, and activities that involve families. Several accounts mention that families are invited to meals and that the facility supports family presence and involvement—one review even notes 24-hour family access that allowed family members to sit with a loved one. These features, combined with the compassionate staff, lead many reviewers to describe the community as a gift to families navigating a sad or stressful time.
However, the reviews also reveal notable and important concerns and inconsistencies. While many reviews describe large, bright rooms, at least one review strongly contradicts that picture, reporting very tiny rooms with roommates, limited privacy, and residents wandering and becoming lost without adequate support. A specific complaint mentions a dirty, stained bottom mattress—an issue that contrasts sharply with the many comments about cleanliness. The presence of two-bed rooms and roommate arrangements is mentioned both positively (large two-bed rooms) and negatively (no privacy), indicating variability in unit types and resident experiences.
There is a small but strong strand of negative sentiment: some reviewers explicitly advise avoiding the facility and compare it unfavorably to a competitor (Fairwinds). These criticisms suggest that experiences can vary significantly from one resident to another, possibly depending on room assignment, staffing at particular times, or other factors not detailed in the summaries. Additionally, one reviewer asked about the annual average cost for care, indicating that pricing transparency or affordability may be a question for prospective families.
In summary, the dominant themes portray The Retreat as a memory-care-focused community with compassionate, communicative staff, secure facilities, family-friendly policies, solid activities programming, and strong end-of-life care. At the same time, there are red flags worth noting: reports of overcrowded or tiny rooms, privacy concerns with roommate arrangements, at least one report of inadequate supervision leading to wandering, and a specific hygiene complaint. These mixed signals suggest variability in resident experiences. Prospective residents and families should prioritize an in-person tour, ask about specific room options and roommate policies, inspect linens and mattresses, inquire about supervision and staffing levels for wandering residents, and request clear pricing information before deciding.
